5 Desktop Support Technician Jobs in White Plains, NY
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Bright Vision Technologies is Hiring a Desktop Support Technician Near White Plains, NY
Job Title: Deskside End User SupportLocation: White Plains, NY - This is 100% work from office job role.
Duration: 6 months Contract
Project Description: The Desktop Support position provides technical assistance to a large and varied end-user population both on-site and remote. Day to day, this role will interface with executives, power users, novice computer users, and everything in-between. Support responsibilities include desktops, laptops, tablets, smartphones, printers, video conferencing, audio conferencing, software, and user training.
This role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Excellent attendance and punctuality are required.
Primary Responsibilities:
- Handle Tier 1,2, And 3 help desk escalations through tickets or phone
- Good in desktop support handling in Windows, Linux, and MAC environments
- Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM
- Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages
- Installation and maintenance of Windows 10, 11 and Mac OS
- Excellent User Support and SCCM imaging and Building Machine
- Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS
- Installation configuration and troubleshooting of Desktop applications and tools
- Technical knowledge of Desktop and Laptop hardware
- Configuring and troubleshooting Office 2010, 2013, 2016, and Office 365 suite
- Manage Files and folder permissions
- Printer installing and sharing, troubleshooting printer-related problem
- Configuring and managing different types of scanners
- Configuring and managing different types of network printers, scanners and peripheral devices
- Managing Networks Setup – Crimping & Punching
- Manage Video conferencing call through IP & ISDN lines
- Resolving problems related to LAN connectivity
- Setting up of Wireless on Laptop and BYOD devices
- Experience in working on IT Service Management Tools like ServiceNow
- Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team
- Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment
- Route assign tickets to appropriate support group if necessary
- Identifying and escalating high priority, high severity issues
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets.
At Bright Vision Technologies, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.
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Job Summary
Contractor
$58k-72k (estimate)
05/22/2024
06/04/2024
The job skills required for Desktop Support Technician include Troubleshooting, Customer Service, Desktop Support, Installation, Service Desk, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
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Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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