Why Zensar?

We re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other and happiness is at the core of everything we do. In fact, we re so into happiness that we ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year.

We ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition grow, own, achieve, learn (GOAL) lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

You might really grab our attention if you can:

DSS L2 -Window 11 Upgrade

Plymouth MA-Onsite role

Responsibilities:

• OS deployment and application using SCCM and Intune.
• Experience with the Windows 11 process of refreshing machines, and shipping out equipment.
• Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
• Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
• Assist end-users with pre-migration tasks such as data backup and application compatibility checks.
• Perform deskside hardware and software assessments to ensure compatibility with Windows 11.
• Participate in the migration process by deploying Windows 11 on user machines according to established procedures.
• Transfer user profiles, data, and settings to the new environment.
• Troubleshoot any technical issues encountered during or after the migration and escalate complex problems as needed.
• Provide end-user training on the new features and functionalities of Windows 11.
• Document all support interactions and migration progress for future reference.
• Maintain a positive and professional demeanor while working with users during the migration process.
• Must be a self-starter and have good organizational skills.
• Good at troubleshooting skills and imaging
• Experience with the Ivanti ticketing tool will be a plus.
• Monitor and analyze gap-building processes to rationalize, troubleshoot, and escalate technical problems with endpoint management clients, client inventory, application deployments, and security patching.

Required Technical and Professional Expertise

• 6 years experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. and technologies such as AD, DNS, Exchange, and Citrix.
• 2 years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
• Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
• Understanding of Windows 11 new features, feature updates, and industry best practice processes.
• Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
• Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
• Active technical certifications would be an asset.
• ITIL-Foundation and Agile experience an asset.

Desktop Systems Engineer Level 2

• Communicate with staff or clients to understand specific system requirements.
• Analyze requirements and develop design concepts or changes.
• Document design specifications, installation instructions, and other system-related information.
• Verify stability, interoperability, portability, security, or scalability of system architecture.
• Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
• Provide technical guidance or support for the development or troubleshooting of systems.
• Identify system data, hardware, or software components required to meet user needs.
• Provide guidelines for implementing secure systems to customers or installation teams.
• Monitor system operation to detect potential problems.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar.

Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

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