Description

Job is working in Wisconsin Dells 5 Days a week. Lodging could be provided with compensation package.

Essential Job Functions:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Ensure all hotel guest rooms and public spaces are inspected, cleaned, and in proper operational conditions at all times.

• Promote sanitation, safety, security efforts, and guest services of the Hotel.

• Responsible for maintaining guest satisfaction scores above the brand requirement

• Plan and execute deep cleaning projects to ensure overall upkeep of hotel.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Manage the day-to-day activities of the housekeeping department

• Plan, schedule, and organize work within the housekeeping department to ensure proper coverage

• Communicate and enforce policies and procedures

• Prepare and adjust weekly work schedules in accordance with staffing guidelines and forecasts.

• Responsible for recruitment, hiring and training of all housekeeping team members.

• Ensure that staff report to work as scheduled. Document any late or absent team members.

• Coordinate breaks and assign work duties to staff.

• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective duties.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service

• Monitor, coordinate, and execute the special needs and requests of VIP, repeat guests, and members of frequency programs.

• Manage and Control expenses within all areas of housekeeping.

• Responsible for ordering supplies and keep adequate par levels of supplies and equipment.

• Assist staff with their job functions - including cleaning guestrooms or public areas

• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.

• Follow hotel policy with lost/stolen items

• Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.

• Ensure team is trained on all the safety training topics and ensure on going compliance.

• Complete monthly inventories of linen supplies, and equipment

• Investigate new and improved cleaning methods and instruments

Associate is held accountable for all duties of this job and other duties as assigned. Experience & Education:

• 2-3 years housekeeping/laundry experience

• Supervisory experience

Working Conditions:

• Must be able to frequently stand up and move about the facility

• Must be able to occasionally lift, carry, push & pull up to 50 lbs

• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.

• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis

• Must be able to frequently handle objects and equipment to maintain the facility

• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)

• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)

• Must be able to work in variable room temperatures

Qualifications

Job Requirements:

• Must be a United States citizen or possess a valid work permit

• Must have exceptional communication skills when interacting

• Must be able to accurately follow instructions, both verbally and written

• Must have general computer skills

• Must be detailed orientated and work well under pressure

• Must be able to work in a fast paced environment

• Must be professional in appearance and demeanor

• Ability to work a flexible schedule that may include evenings, weekends and holidays

• Must have the ability to deal effectively and interact well with the guests and associates

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

• Must have a passion for creating an exceptional experience for all guests

• Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.

• Possess strong leadership, motivational, organizational and verbal communication skills.