Job Description

AUTOMOTIVE SERVICE BDC REPRESENTATIVE

BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years.

BRAM is a premier automotive management group- we own and operate 12 innovative Dealership Locations representing Lexus, Honda, Toyota, Jeep, Chrysler, and Hyundai Brands.

BRAM is looking for talented, detail oriented and dedicated professionals to join our team and ensure the bright future of our franchise.

If you are personable, energetic and of high integrity, this is a fantastic opportunity to take the next step in your automotive career.

We are looking for an experienced, Service BDC Representative that will be responsible for handling scripted and unscripted inbound and outbound calls, and setting appointments for the Service Department.

Job Duties and Responsibilities :

Ensures excellent service standards and maintains high customer satisfaction

Responsible for being professional, courteous, and knowledgeable on each call

Responsible for maintaining minimum quota requirements as outlined by management

Monitors and contacts dealership and third party leads and inquiries

Collaborates with service advisors to schedule service appointments

Maintains a general understanding of the repair process and explains the process to our customers

Addresses customer concerns and escalates them to managers as needed

Directs customers to the appropriate departments as needed

Follows up after customer service visit to ensure customer satisfaction

Follows company safety procedures and policies

Job Qualifications :

Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups

Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management

Excellent organizational skills and attention to detail

Able to establish rapport and build relationships with customers

Demonstrate sufficient computer literacy

Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards

Required

Preferred

Job Industries

• Other

Last updated : 2024-02-27