About the Company
Working at BrainCheck means you are a critical component of a diverse team of mission-driven entrepreneurs creating the future of healthcare. What we do matters because we make a tangible impact on the lives of very real people. At our core, we are a Mission-Driven Company.
BrainCheck has built an end-to-end cognitive assessment and cognitive care management platform, which enables primary care doctors to provide cognitive healthcare to patients who previously required referral to a neuro-specialist. Our platform is deployed at hundreds of private practices nationally, as well as at some of the most innovative enterprise health systems.
The company is funded by world-class VCs and has recently raised its Series B. Our team of 50 is based in Houston and Austin Texas, and we employ a hybrid-remote model to foster a fun and flexible work culture.
About the Role
BrainCheck is committed to providing top-quality onboarding and customer support. We are seeking a self-motivated Customer Success Representative who will be an expert in our product and services to provide solutions for our customer base. This role reports to the Director of Customer Success and will work closely with new and existing customers to ensure key measurables for adoption and retention.

Duties and Responsibilities

• Conduct training and onboarding programs for new customers.
• Provide ongoing support for BrainCheck customers.
• Develop a deep understanding of our customers - where they excel, where they struggle, what makes them tick, and how we can help them.
• Monitor the health of customer accounts by evaluating key metrics and highlighting potential risk
• Work closely and effectively with cross-functional teams including sales, marketing and engineering.
• Document all support interactions and resolutions in Salesforce.com
• Manage bi-directional communication for all open cases in a timely and efficient manner including follow-ups with customers, team members, and engineers.
• When appropriate, create well-written and researched bug tickets or feature requests

• Look for upsell opportunities

About you

• You are a great communicator - in person and in writing - and a great listener.
• Ability to create content/emails designed to help customers.
• Desire to deliver a great customer experience.
• A genuine appreciation for the joy of helping someone solve a problem.
• Patience in dealing with customers who are very short on time and may lack technical skills.
• Curiosity to find root causes instead of simply solving the immediate problem.
• Team player who is truly passionate about software and technology.
• Strong drive for success, self-motivation, and work ethic.
• Experience using Salesforce is preferred but not required.
• Experience in the medical field is preferred but not required.
• 4 year college degree preferred.

Why You'll Love It at BrainCheck

• We are a fast growing, dynamic company with a culture of fun because we play just as hard as we work
• We provide coaching and mentorship and opportunities for promotion from within
• We provide generous medical, dental, and vision coverage for full-time employees and their dependents and flexible time off
• We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status