Position Overview

The Customer Service Representative provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all North American customers.

Responsibilities Include:

·Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.

·Answer customer calls regarding orders, inquiries, and problems/complaints. 

·Place and process customer orders received by phone, fax, or mail.

·Answer customer questions regarding product and/or their order.

·Handle complaints within established guidelines and initiate appropriate follow-up and response.

·Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.

·Assist customers with returned goods; write up returned goods authorizations for returning merchandise.

·Provide pricing information to customer.

·Complete and maintain all paperwork related to customer transactions.

·Fax/Email information to customers regarding invoices, proof of deliveries, etc.

·Act as a liaison between customer and other internal departments.

·Work closely with the purchasing warehouse and shipping departments.

The ideal candidate will have:

·High school equivalent or diploma required; Bachelor’s degree preferred.

·Previous sales support or customer service experience.

·Excellent verbal and written communication skills.

·Excellent data entry skills.

·Experience with Microsoft Office.

·SAP experience preferred.

This position offers a competitive starting salary and comprehensive benefits program. 

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