Job Summary

· Responsible for maintaining high standards of cleanliness in guest rooms and common areas of the hotel. Ensure positive laundry flow, processing soiled linen daily. Stock all floor closets with clean linen and supplies.

Essential Job Functions

· Overall:

o Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms. 

• Ensure security and confidentiality of all guest and hotel information and material. Secure and always maintain custody of keys in order to protect and preserve hotel property.

o Maintain lost and found according to company standards. Ensure that L&F storage is effectively secured.

o Maintain and monitor the condition of all housekeeping equipment for proper maintenance, cleaning, and repair

• Greet, acknowledge, and welcome guests. Anticipate and follow through on guests’ service needs.
• Respond to requests from guests or management in a timely and efficient manner.
• Report any maintenance issues or safety hazards to General Manager immediately.
• Communicate properly and effectively with the guest, coworkers, and managers.
• Maintain and promote a positive and cooperative work relationship with all hotel departments.

· Guestrooms:

o Clean guest rooms, according to company standards including, but not limited to stripping and making beds; transport dirty linens and trash to laundry and dumpster area; emptying wastebaskets; clean doors, windows, and walls; cleaning toilets and showers/tubs; wiping exposed pipes, mirrors and sinks; moving furniture back into place; cleaning drapes; sweeping and scrubbing floors and vacuuming; replenishing all linen, and bathroom amenities; restock all literature that has been removed or soiled; verify working order of all lights and electronics; dusting and polish curtains, furniture and fixtures; and anything else according to company standards.

· Common Areas:

o Clean all public areas, according to company standards including, but not limited to stripping and restocking public restroom towels; transport dirty linens and trash to laundry and dumpster area; emptying wastebaskets; clean doors, windows, and walls; cleaning toilets; wiping exposed pipes, mirrors and sinks; moving furniture back into place; cleaning drapes; sweeping and scrubbing floors and vacuuming; replenishing bathroom amenities; verify working order of all lights and electronics; dusting and polish curtains, furniture and fixtures; and anything else according to company standards.

· Deep Cleaning:

o As directed by supervisor according to company standards including, but not limited to turning/flipping mattresses; cleaning rugs, upholstered furniture, and draperies; washing walls, ceilings, and woodwork, windows, door panels; and anything else according to company standards.

• Laundry:
• Maintain and operate all laundry equipment in accordance with established procedures.
• Separate all linen into proper wash loads and like materials, spot treating stained linen before washing.
• Properly load and unload washers and dryers being careful not to overload either machine.
• Clean dryer lint screens every load.
• Clean exterior of all machines in the laundry room daily.
• Check/refill washer chemicals as needed. Follow proper use of approved chemicals.
• Fold linen in accordance with established procedures; remove any stained or torn linen.
• Fold and stack clean towels and place in appropriate storage location.
• Sweep and mop laundry floor daily. Clean and maintain laundry carts and storage areas.

Essential Core Skills and Competencies

· Requires ability to take written and verbal direction in English and speak English clearly. 

· Reliable and responsible character, with exceptional follow up and attention to detail.

· Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

· Good listening skills, with the ability to respond quickly to needs and requests.

· Exceptional organizational skills with the ability to balance and prioritize work.

· Exceptional service orientation, with keen ability to focus and deliver on guest needs.

· Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.

· Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.

· Highly motivated and detail-oriented self-starter.

· Able to perform routine work or the same task over and over again.

· Able to communicate effectively with guest, team members and management in English.

· Ability to understand and comply with proper cleaning techniques.

· Ability to take direction and follow instructions.

· Ability to work effectively as an independent contributor, and as a part of a collaborative team.

· Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

· Consistently at work and on time.

Supervisory Responsibilities

· None

Work Environment

· Work is performed primarily indoors, but one wing of the hotel is outdoor corridors.

· Must be able to walk outside in a variety of weather conditions.

· Frequent use of office equipment such as iPads, TVs, computers, and phones.

· High levels of interactions with guest, associates, and managers.

· Exposure to cleaning chemicals, dust, odors and possible bloodborne pathogens.

· Often in a fast-paced environment with time limits on performing duties.

Physical Demands

· Occasionally climbing a ladder or step stool.

· Continuous standing and movement.

· Requires regular listening and hearing ability and visual acuity.

· Regularly move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.

· Regularly reach overhead and below the knees, including bending, twisting, pulling and stooping.

· Able to stand, sit, or walk for extended period of time.

· Requires regular grasping, standing, sitting, walking, repetitive motions, bending, climbing.

· Requires regular listening and hearing ability and visual acuity.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Work Hours and Location

· Work is any time during operational hours to include morning, nights, weekends, and holidays.

· Possibility of working weekly hours work to extend beyond 40.

· One Location – Bradford House

Education and Experience

· 1 years of prior hotel experience or cleaning experience.

· High School diploma or equivalent.

· Familiarity with hospitality industry.

Other Eligibility Qualifications:

· Legally eligible to work in the United States.

· Strong computer skills.

· Able to read and speak the English language well.

· Able to pass a background check and pre-employment drug screening.

· Reliable transportation.

Pay:

· $13.00 per hour

Hours:

· 4-5 days a week 10a-4p

Employee Discounts:

· Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.

· Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.

Benefits:

· Dental Insurance

· Health Insurance

· Paid Time Off

· Vision Insurance

Benefit Conditions:

· Waiting period applies

· Only full-time employees eligible