Job Summary:

· Responsible for greeting guests as they enter the hotel. Strong ambassador for Bradford House in all interactions with guests – hotel and restaurant.

Essential Job Functions

• Provide patrons with accurate wait time estimates during busy periods
• Maintain a neat, organized front-of-house environment
• Assist with opening/closing tasks and side work as needed
• Learn food and beverage menu
• Rotate seating between different stations to ensure even workloads for waitstaff
• Answer phones and schedule reservations with large parties

· Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact.

· Ensure that you are using the guests’ name at all times, once known.

· Answer multiple phone lines within 3 rings, using correct greeting and telephone etiquette, to book dinner reservations and answer general questions.

· Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests.

· Maintain complete knowledge at all times to anticipate guest inquiries promptly:

o all hotel features/services, hours of operation, etc

o the area around the hotel, what is available for local eateries and entertainment, etc

· Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction.

· Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property

· Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies.

· Maintain and promote a positive and cooperative work relationship with communication between all departments.

· Communicate pertinent guest information or complaints to designated departments.

· Inspect/Walk the public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality.

· When seating restaurant guests: Inform of who will be serving them to ensure a smooth handoff to the service staff

· Manage the flow of guests into the Café and Bar areas, provide accurate wait times if appropriate

· Perform all duties according to safety procedures, including the use of PPE.

· Maintain and promote a positive and cooperative work relationship with all hotel departments.

· Follow all procedures and policies set forth by the company, and department.

Essential Core Skills and Competencies

· Requires ability to take written and verbal direction in English and speak English clearly. 

· Reliable and responsible character, with exceptional follow up and attention to detail.

· Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

· Good listening skills, with the ability to respond quickly to needs and requests.

· Exceptional organizational skills with the ability to balance and prioritize work.

· Exceptional service orientation, with keen ability to focus and deliver on guest needs.

· Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.

· Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.

· Highly motivated and detail-oriented self-starter.

· Able to perform routine work or the same task over and over again.

· Able to communicate effectively with guest, team members and management in English.

· Ability to understand and comply with proper cleaning techniques.

· Ability to take direction and follow instructions.

· Ability to work effectively as an independent contributor, and as a part of a collaborative team.

· Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

· Consistently at work and on time.

Supervisory Responsibilities

· None

Work Environment

· Most work is performed indoors. Occasionally service is required to outdoor seating area.

· Frequent use of office equipment such as iPads, TVs, computers, and phones.

· Fast-paced, with high levels of interactions with guest, associates, and managers.

Physical Demands:

· Ability to go up and down stairs often during shift, sometimes with large, heavy items.

· Requires regular listening and hearing ability and visual acuity.

· Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift.

· Requires ability to work in a standing position for long periods of time

· Must have moderate hearing to hear customers, supervisors, and communicate with other staff. 

· Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. 

· Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. 

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Work Hours and Location:

· Work is any time during operational hours to include morning, nights, weekends, and holidays.

· One Location – Bradford House

Education and Experience:

· 1 years of prior restaurant experience or customer service experience.

· High School diploma or equivalent.

· Familiarity with hospitality industry.

Other Eligibility Qualifications:

· Legally eligible to work in the United States.

· Strong computer skills.

· Able to read and speak the English language well.

· Able to pass a background check and pre-employment drug screening.

· Reliable transportation.

Pay:

· $9.50 per hour

Hours:

· 8:30am-2:30pm days and 4:30pm-10:30pm nights

Employee Discounts:

· Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.

· Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.