Description

$66,000 annual salary potential bonus

Full Time Exempt

hybrid/remote option, local applicants preferred

General Position Summary: 

The Senior Account Manager is a key member of the Business Development Team, whose focus and key result is revenue growth and retention. This team is responsible for executing BPA Health’s strategy in the markets and industries we serve as well as brand building through marketing and stakeholder relations. The Business Development Team collaborates with our internal clinical and operations experts and our external partners to develop new products and craft business proposals. The team is responsible for account management of all customer contracts.

The Senior Account Manager is responsible for customer acquisition, engagement and loyalty. They create, lead, and execute efforts to generate revenue as well as a variety of retention-based activities including relationship management and ensuring contract deliverables are met. The Senior Account Manager is responsible for building new accounts and relationships and providing input to BPA Health leadership regarding trends, developing new lines of business and improving existing lines of business. 

The Senior Account Manager is professional, genuine, friendly, supportive, self-directed, and embodies BPA Health’s core values of “Do the Right Thing, Growth Mindset, Actively Engage, and Do What You Say.” The Senior Account Manager possesses a high degree of initiative, superior interpersonal skills and excellent verbal and written communication ability. 

Key Outcomes: 

• Customer acquisition & retention 
• Relationship management 
• Channel management 
• Bid development 
• Contract management

Essential functions and activities: 

• Set and achieve data-driven sales objectives through effective planning, data analysis, knowledge of customer needs, and concise communication 
• Respond to customer and broker inquiries and quote requests 
• Conduct sales channel operations 
• Perform ongoing market and competitive analysis 
• Collaborate cross-functionally 
• Manage contract implementation
• Maintain and manage CRM and other databases including prospective and current customer profiles, communication tracking, account/contract status 
• Prepare for and manage successful renewals 
• Ensure account profitability
• Ensure timely and thorough stakeholder relationship management 
• Ensure operational compliance with contract deliverables 
• Participate in development and execution of account management business plans and strategies 
• Achieve customer satisfaction, retention, and growth by ensuring high quality service delivery to members 
• Ensure that activities are carried out in accordance with established specifications, schedules and budgets 
• Ensure system and data integrity related to the business including operations systems, compensation/incentives and information to invoicing 
• Coordinate educational training, health fairs and education for members and account management presentations
• Deliver utilization reports and ensure quality standards and customer expectations are met and communicated to customer 

Secondary Functions: 

• Participate in team projects and tasks 
• Other duties and responsibilities as assigned 
• Marketing and sales tasks as required 

Specific skills and competencies:  

• Project Management: Must be able to plan, organize, implement and manage projects, leading a team to accomplish project deliverables, with a focus on details and a dedication to positive outcomes and accuracy.
• Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and organize complex issues, understands the difference between critical details and unimportant facts.
• Dependability/Initiative: Naturally interested in driving business. Must be reliable, punctual and flexible. Meets commitments/deadlines, works independently, accepts accountability, sets personal standards, stays focused under pressure, shows energy, reacts to opportunity, pro-active attitude, prioritizes well, and instills urgency in others. 
• Adaptability/Flexibility: Ability to work independently as well as part of a team handles change, is open to new ideas, and adjusts plans to meet changing needs.
• Natural Interpersonal/Communication/Listening Skills: Excellent interpersonal, oral and written communication skills. Creates accurate and punctual documents, shares information and ideas with others. Listens well, asks clarifying questions, open to other viewpoints and manages distractions/interruptions. Solicits performance feedback and handles constructive criticism. Relationship focused, with internal and external stakeholders.
• Mission Focus: Aligned with the values and mission of BPA 

Requirements

Education and/or Experience: 

• Bachelor’s degree in business, marketing, related field or equivalent experience 
• Experience in sales, marketing, healthcare, behavioral health, and/or government affairs preferred 
• Experience in human resources and employee benefits preferred 
• Strong CRM and Microsoft Suite experience, knowledge and skills preferred 
• Experience with employee assistance programs, behavioral health, and healthcare and/or insurance industry preferred 
• Experienced and proficient in public speaking 

Physical Requirements: 

While performing the duties of this job, the employee is continuously required to read, talk and hear. The employee is continuously required to walk, sit at a computer workstation, use hand to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to operate a vehicle or have a reliable transportation for offsite meetings.

Travel Requirements: 

• Must possess a valid driver's license
• Reliable means of transportation required 
• Must be able to travel within the state 50% or more to accomplish customer service standards and member service tasks