44 Concierge Assistant Jobs in Austin, TX
Boston Consulting Group is Hiring a Concierge Assistant Near Austin, TX
- Greet and direct visitors to destination in a professional and courteous manner and offer amenities (i.e. water, restroom)
- Handle guests’ individual needs during their stay, including office assignments and other administrative requests as necessary
- Regularly monitor concierge distribution list emails and process requests for guest space, conference room reservations, and visitor access (including communicating with building security for access)
- Manage catering support for meetings and the weekly Friday catering
- Maintain general cleanliness of the Reception/Café areas on a daily basis along with the office as a whole, including starting/emptying dishwashers, rinsing dishes, wiping down microwave, refrigerator, and other appliances (espresso machine, etc) as needed
- Replenish snacks and drinks throughout the day
- Assist with basic IT requests (i.e. guest Wi-Fi login details)
- Communicate regularly with other Office Experience team members to help with facilities projects, office space management, submit work orders, track repairs, track Certificates of Insurance for vendors, and needs around the office
- Create employee access badges, liaise with building security to ensure seamless entry into the building and office; audit regularly to ensure compliance with BCG security protocols
- Work closely with Events Team to maintain office meeting and events calendar
- Support functional groups (i.e. Consultant Recruiting) with large scale events including room management
- Special projects as needed
- Other duties as assigned by leadership
- Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture
- Handles challenging situations with poise, understanding, and tact, and displays a high degree of professionalism
- Experience working successfully within a complex matrix structured organization is essential
- Displays service-oriented mentality and responds to customer needs with a sense of urgency
- Highly responsive, flexible, team player and able to display confidence in handling a high volume of phone calls
- Consistent, dependable and accurate in completing responsibilities/tasks
- Excellent organization and time management skills with ability to manage competing priorities effectively
- Meticulous attention to detail and accuracy
- Excellent written and verbal communication skills
- Demonstrates maturity, poise, diplomacy and tact in a situation. Conveys a positive personal and professional image.
- Works cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasks
- Strong interpersonal and communication skills to develop effective working relationships with BCG staff and clients
- Ability to respect all BCG and client information as personal and confidential
- Displays high standards of professional behavior and ethical standards
- Displays patience and an ability to impart knowledge and processes clearly
- Is a team player and strives to go above and beyond in order to get the job done
- Strong intellectual curiosity – a creative thinker and interested in the big picture
- Must be flexible and able to perform successfully in a fast-paced environment
- Openness and receptiveness to meeting new people – culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of pride
- Bachelor's or Associate's degree strongly preferred, or equivalent relevant experience
- Minimum 1-3 years of administrative support, or customer service experience, in a fast-paced environment
- Flexibility to work overtime as necessary
- Proficient computer skills: MS Word, Excel, PowerPoint, Graph, Outlook, and Internet Explorer – willingness to learn new systems is relevant to the needs of the operation
- Hospitality experience preferred. If no direct experience, an importance towards and demonstration of anticipating needs and providing efficient and flawless service
Job Summary
Full Time
Business Services
$32k-41k (estimate)
04/18/2024
07/15/2024
WESTMINSTER, ENGLAND
100 - 200
1969
WILLIAM JAMES MARTIN BRUCE
$50M - $200M
Business Services
Related Companies
The job skills required for Concierge Assistant include Customer Service, Verbal Communication, Communication Skills, Time Management, Administrative Support, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge Assistant positions, which can be used as a reference in future career path planning. As a Concierge Assistant, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge Assistant. You can explore the career advancement for a Concierge Assistant below and select your interested title to get hiring information.
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