The Medical Spa Coordinator performs a full spectrum of duties designed to provide medSPA by milk honeys guests with a high-quality experience by displaying an in-depth knowledge of services and ensuring exceptional customer service.

The essential duties and responsibilities for the position of Medical Spa Coordinator include:

• Provide superior customer service on a multi-line phone system, as well as email while encompassing milk honey brand standards
• Schedule medspa services for clients following strict m h protocol, to maximize efficient use of time
• Confirm all med spa online booking requests for accuracy
• Be the expert for all medSPA services and provider specialties to determine each guests needs in order to make customized recommendations.
• Be the main point of contact for Reservations and Concierge medSPA specific inquiries
• Maintain and improve medSPA 101 Playbook
• Consultation Follow-up calls
• Manage Vendor contact/relationships for local product representatives
• Maintain Compliance binders for medical spa locations
• Create scripts and protocols and train new employees on medspa services and scheduling procedures
• Use operating systems effectively to make all aspects of the spa, salon, and medspa run efficiently
• Educate clients on the reward points program, as well as vendor programs such as ALLE, ASPIRe, etc...
• Maintain an average ticket price that is appropriate for the Reservation Center and medspa department
• Maintain a high Call Quality Evaluation score
• Elevate the client experience by offering additional services, enhancements, and communicating brand promotions.
• Educate clients on the medspa skincare line and assist with retail sales
• Follow emergency protocols as needed
• Complete side work and daily tasks/special projects as assigned or directed by managers
• Have the desire and ability to exemplify milk honeys 4 Principles in every interaction with clients and coworkers
• Exhibit time management skills, have the ability to self-start, and excel in prioritizing tasks
• Communicate with all co-workers to keep spa/salon running efficiently
• Speak to tech support to troubleshoot problems with operating systems, printers, etc.
• Attend all required meetings and trainings
• Check email regularly, participate in discussions, and help to find solutions
• Correspond in a friendly, professional manner via email, over the telephone, and over live chat
• Take initiative to seek improvements
• Possess an unflappable demeanor in time of high-stress and chaos
• Display a genuine team spirit and flexible attitude
• Adhere to all Attendance and Punctuality policies in the milk honey Partisan Handbook

Qualifications and Experience

• Professional communication skills, both written and verbal
• Must have schedule availability to include holidays
• Must have a minimum of two years customer service experience, management experience a plus
• Prior experience in retail, hospitality or salon/spa industry strongly preferred
• Experience with salon/spa software and Google suite is preferred, though general computer knowledge is required
• Natural ability to sell and educate clients on products and treatments
• Ability to sustain minimal physical activity for the duration of a scheduled shift
• Maintain home wifi of at least 25dl and 10ul speed