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Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job DescriptionThe Service Center Representative provides a prompt, efficient andprofessional response to walk-in, telephone, and e-mail requests received fromSchool of Theology and Ministry (STM) student, faculty and staff in a diverseset of areas including course registration, grant management, and fiscal andoperational processing.
This position reports to the Associate Dean, Finance &Administration.
Scope
Responsible for a variety of inquiries received from STM personnel inall ancillary support areas. Theseinclude hospitality (reception / desk coverage), fiscal management, back-officeoperations, event management, student worker oversight, and grant management. Additionally, the incumbent receives thenecessary cross-training to allow him/her to handle other areas supported bythe Service Center. This position worksclosely with the Associate Dean, Finance & Administration, Fiscal &Administrative Specialist, and Assistant Director, Academic & StudentServices.
EssentialFunctions
Fiscal (35%)Provides general fiscal and administrative support to STM administration and faculty.
Processes Accounts Payable expense reports and vouchers and professional independent contractor employment paperwork and vendor payments.
Processes wire transfers.
Coordinates internal communications around budget tracking and financial deadlines.
Serves as P-Card administrator for the school and manages monthly P-card Reconciliation process.
Service Center (35%)General office work within STM Service Center, including greeting guests, responding to inquiries, and providing assistance to STM faculty, staff, students, as well as campus partners and the wider public
In collaboration with the Associate Dean Finance & Administration, works with team of graduate assistants on day-to-day operations and manages projects for which they are responsible.
Coordinates room reservation process for Simboli Hall with Event Management and Student Services.
Processes room reservation requests and approvals through the Event Management online reservation system.
Manages internal Google calendars for Simboli Hall classrooms, conference rooms, and spiritual direction rooms.
Approves student hours in Kronos.
Processes Chapel Reservation requests through the Office of Campus Ministry online reservation system.
Arranges logistics for special events, including reviewing Event Checklists with organizers and ensuring completion of necessary requirements; communicating with Event Management, the Office of Transportation and Parking, and BCPD; and coordinating travel arrangements for guest speakers.
Administers the student conference funding process, coordinating conference opportunities, applications, committee approvals, and requests for reimbursement.
Serves as liaison to Office of Residential Life Summer Housing Office to coordinate housing for STM Summer students.
Responsible for inventory and ordering of office supplies.
Works on special STM projects, events, and conferences as assigned by the Associate Dean, Finance & Administration.
Grant Support (25%):●In collaboration with Associate Dean, Finance & Administration and in consultation with faculty members and departments, assist with post-award administration of sponsored research projects.
●Maintain database of grant applications submitted by and awarded to faculty.
●Prepare reports on grant expenditures and other related research activity for the dean, Provost, and FVP area as needed.
●Review and monitor budgets and coordinate budget checking and revisions, if necessary, with OSP.
●Work with PIs throughout the life of the funded research project on issues pertaining to compliance and reporting.
●Communicate compliance policies to faculty and staff.
●Participate in on-going technical and professional development training and education programs.
●Develop collaborative relationship with grant administrators in other divisions/areas/institutions.
●Review, approve, and process all expenditures and cost transfers.
●Submit requests for re-budgets with proper justifications and approvals.
●Provide budget projections and financial options to PI’s as requested.
●Assist with the review, approval, and processing of all grant related payroll transactions and vouchers and assist with Time and Effort Reports.
●Submit and monitor subcontracts.
●Ensure faculty are complying with all OSP regulations and requirements.
●Interpret regulations and apply to situations encountered in daily interactions with departments and principal investigators.
●Submit requests for changes such as project period dates, PI, etc.
●Support grant closeout process.
●Participate in monthly OSP trainings.
Other(5%)Servesas part of STM administrative team, participating in regular meetings and theoverall life of the school.
Exceptional WorkSchedule Demands
Some evening or weekend work may be required.
Hiring Range: $22.69/hr to $28.35/hr. Pay rate commensurate with relevant experience.
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity.
Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.
Full Time
Consumer Services
$92k-113k (estimate)
10/11/2022
05/28/2024
bc.edu
DUXBURY, MA
3,000 - 7,500
1863
Private
TIMOTHY JAMES SMITH
$500M - $1B
Consumer Services
Boston College offers undergraduate and graduate degree programs.
The job skills required for Service Center Representative include Life Insurance, Flexibility, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Center Representative positions, which can be used as a reference in future career path planning. As a Service Center Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Center Representative. You can explore the career advancement for a Service Center Representative below and select your interested title to get hiring information.