Description

BOSMA ENTERPRISES

JOB DESCRIPTION

Position Title: Chief Operating Officer

Status: Exempt - Executive

Reports To: President/Chief Executive Officer

Overall Responsibility:

The Chief Operating Officer (COO) functions as a key member of the Bosma Enterprises Executive Leadership Team which, under the direction and approval of the President/CEO and the Board of Directors, is responsible for setting the agency vision and direction, establishing case statements, budgets, and strategic planning documents to determine the key objectives and activities for the company and any related implementation to achieve the goals and objectives defined throughout this process. In the absence of the CEO and Executive Vice President, the COO will be empowered to make any appropriate decisions needed, provided that the commitment does not exceed given Board Authority.

Leadership Core Competencies - Must have and demonstrate on an on-going basis strong skill in the following categories:

• Mission and Core Values
• Unquestionable Integrity
• Exceptional Work Ethic
• Communication
• Decision- Making
• Enterprising Actions - Innovation and Creativity
• General Management
• Judgment and Problem-Solving
• Planning and Organization
• Relationship Building and Collaboration
• Team Orientation

Job Duties and Responsibilities:

The essential functions of the COO position consist primarily of, but are not limited to, the following:

• Plans, directs, manages, and evaluates the supervised departments in accordance with the strategic plan of the organization, including but not limited to operating within Bosma’s broad agency objectives and capabilities, consideration of sales goals, outreach strategies, and broad agency objectives
• Directs development of supervised departments’ teams, plans, strategies, policies, and work procedures
• Develops internal processes and measures efficiencies.
• Establishes internal controls.
• Ensures compliance with all Bosma Enterprises’ policies and procedures
• Responsible for the appropriate budgeting of departmental revenues and expenses as may be applicable
• Directs day to day operational activities to ensure adherence to budget, goals, and objectives.
• Identifies revenue enhancement and/or cost savings opportunities
• Measures progress against goals and keeps the rest of the ELT and the Board of Directors informed of performance
• Ensures compliance with contractual obligations, including but not limited to contracts with vendors and customers and contracts with related entities (ex. United Way, INARF, NIB)
• Directs the review and evaluation of activities to assure compliance to local, state, and federal laws, accreditation standards, and positive consumer outcomes
• Ensures that policies and procedures for all supervised departments are developed and implemented according to industry standards and best practices
• Perform any other tasks or duties as assigned by the CEO

Qualifications

Education and Experience:

• Bachelor’s degree required
• Graduate degree preferred
• 15 years of progressive management, operations, and administrative leadership experience. Education may be considered in lieu of job-related experience
• Experience with governmental/legislative affairs required; knowledge of the AbilityOne program preferred
• Experience with blindness and visual impairment an asset

Required Skills and Abilities:

• Must be a critical-thinker and problem solver.
• Must have a professional and resourceful style, and possess the ability to manage/complete multiple projects and initiatives at a time and take initiative.
• Must have excellent communication skills, both oral and in writing.
• Must have strong organizational skills.
• Must have high energy and a passion for the Bosma Enterprises mission to create opportunities for people who are blind or visually impaired.
• Must have a flexible and adaptable style; a leader who can positively impact both strategic and tactical initiatives.
• Must be willing to challenge the standard thinking with new ideas, new approaches, and new solutions, and champion Six Sigma methodologies and continuous improvement initiatives.
• Demonstrated experience managing professional relationships with business, individuals, and key stakeholders.
• Must be self-directed and able to work independently, but also a team player who will productively engage with others at varying levels of seniority within the organization.
• Must have Database management experience Salesforce preferred.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Excellent interpersonal skills.
• Strong collaborator, facilitator and contributor in team environments.
• Must have strong understanding of operational metrics and statistical analysis.