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Job Title: Bilingual Contact Center Agent
Function: Contact Center Operations
Office Location: College Park
Workplace Type: Onsite
Employee Status: Full-Time
Hours: M-F 10:00 AM to 7:00 or 11:00 AM to 8:00 PM
BDI Bobby Dodd Institute empowers people with differing abilities to maximize their potential by securing economic self-sufficiency, independence, and inclusion within their communities. We do this by offering programs and consulting services for individuals with disabilities and their loved ones.
Our contact center BPO (Business Process Outsourcing), allows us to create tailored partnerships that financially support our nonprofit programs.
Job Description: Our Bilingual Contact Center agent will take English and Spanish Calls from our clients members. You must maintain a positive, empathetic, and professional attitude toward our customers by creating a positive customer experience. This position requires a passion for problem-solving, both verbal and written communication.
Job Responsibilities:
Job Requirements
The CSR may be asked to complete other duties as assigned by management.Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that the employee requests for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Full Time
Retail
$35k-44k (estimate)
05/25/2023
06/26/2024
bobbydodd.org
DECATUR, GA
200 - 500
1989
BOBBY DODD
<$5M
Retail
Bobby Dodd Institute (BDI) is a leader in workforce development innovation. BDI helps businesses recruit the committed employees they need to grow. BDI specializes in matching the right person to the right job. BDI provides staffing services on a direct hire, temp-to-hire, and temporary basis for the medical/healthcare, commercial/professional, industrial, and call center industries. BDIs mission-based businesses provide high-quality, professional, and efficient services to our outsourcing customers. Our customer-focused enterprises include call center and mailroom operations, packaging and ...fulfillment, and total facility management. BDI currently employs more than 250 people with disabilities and disadvantages including veterans in our mission-based businesses. BDI job candidates are equipped with in-demand skills. Whether a job candidate is returning to work after a long absence, changing careers, or entering the workforce for the first time, BDI offers personalized job training services to meet the unique needs of each individual. Our focus on providing specialized training in in-demand skills means that our clients enter the workforce with the skills employers need to help their businesses thrive.
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The job skills required for Bilingual Customer Service Representative include Customer Service, Call Center, Problem Solving, CSR, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
Administering and receiving customer surveys on occasion.
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Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.
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Enrolling new customers, offering new products and services to existing customers.
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A representative needs to build rapport with customers to secure sales or create a substantial client base.
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Monitoring call and mail histories to ensure that all customers have been assisted.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
Must have Qualities of a Stellar Customer Service problem solving Skills.
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Respond to customer service complaints before they happen.
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They help customers with their queries and complaints.
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Learn how to do research and provblem solving, and at the same time providing outstanding customer service.
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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.