Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company. 

We’re seeking a future team member for the role of Senior Associate, Account Management to join our Clearance and Collateral Management team. This role is located in Hong Kong - HYBRID

In this role, you’ll make an impact in the following ways: 

• Account managers are key services owners, supporting revenue through operational controls. 
• Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, supporting internal stakeholder engagement and risk mitigation 
• Consults with clients on best practices, solutions and ensures speed of execution for clients to support client engagement. 
• Supports the RM on tracking and reporting client metrics allowing development of account plan. 
• Account manager will help clients build breadth of knowledge on the firms products/services and gain exposure to more complex client accounts and issues. 
• Account manager enables client activation and execution of commercial objectives through supporting set ups, account maintenance and ensuring clients are set up correctly for reporting with internal stakeholders.
• Account manager ensure clients tax documents are managed correctly
• Account manager ensures accurate and timely set up and approval of invoices. 
• Proactively works with Relationship manager on client accounts, ensuring continued client satisfaction understanding client needs. 
• Advises clients on best practices, organizational solutions and key changes.
• Acts as day-to-day point of contact for the client. 
• Provide support to Relationship Management function to enhance the account strategy.
• Escalates relevant issues to senior team members or management. 
• Directly manages client inquiries and resolves problems within scope of knowledge.
• Responsibilities are primarily limited to own client accounts, however will contribute to the achievement of any team or area objectives. 

To be successful in this role, we’re seeking the following: 

• Bachelors degree or the equivalent combination of education and experience is required.
• 4-7 years of total work experience preferred.
• Experience in account management or client services preferred

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.