Member Experience Associate at Bond Collective

Bond Collective thoughtfully curates boutique work environments that provide an unmatched experience. With a specialization in hospitality and design, each Bond Collective employee and amenity are resources that enable our members and their businesses to thrive. Our diverse locations authentically represent their larger surrounding communities and embody a quiet sense of luxury, allowing you and your work to take center stage.

About the Role:

In the role of Member Experience Associate, you are the heart of your location. You’re personable, reliable, friendly, and always willing to share your enthusiasm over the brand with your community. You will play a crucial role in the lifecycle of a Bond Collective member. Every experience our members have within Bond Collective, from how they interact with our community, to the events and operations of the space, you will ensure they receive a top notch experience. This role will also support the Community/General Manager and will be stationed at the front desk, ready to offer guidance and support to our members, guests and the space whenever needed.

Responsibilities included but are not limited to:

• First point of contact at the front desk; greeting guests and tracking walk-ins

• Orient first-time members and short-term guests

• Onboard new members: activate and distribute keys, fobs, building access and member welcome packets

• Responsible for member engagements, community events, and supporting member networking

• Manage conference room bookings and conference catering requests

• Assist with technical, operational or facilities related member issues (printing, network mgt, phones etc)

• Inputting and maintaining accurate data across various platforms

• Mail service and package handling

• Actively participate in the sales process by touring, assisting in follow up emails, maintaining 100% occupancy in the space.

• Manage the office independently if Community/General Manager is out of office

• Identify issues for escalation to the General/Community Manager and document accordingly

• Responsible for member engagements, community events, and supporting member networking

• Continuously explore and curate possible partnerships and community programs that offer value to our members and their organizations

Experience & Requirements:

• Hospitality experience highly preferred

• Excellent verbal and written communication skills

• Comfortable juggling multiple priorities at once, thrives in high stress situations

• Personable, approachable with an always willing to help attitude

• Self starter who has the ability to work independently as well as within a team

• Detail-oriented with proven project management skills 

• Willing to learn new systems and technology 

• Some understanding of P&L reports, budgeting and expenses

• Strong Admin experience required

• Bachelor's degree

Perks:

• Breakfast, snacks, coffee, tea, and drinks at all Bond Collective locations

• Pet friendly spaces

• Health care, including vision and dental

• 401K plan

• Smart casual dress code

• Generous vacation time

• Paid parental leave

• Team outings (when safe to do so)