Shape the future of real estate in Austin.

ABoR is one of the most innovative REALTOR® associations in the industry, serving one of the fastest-growing areas in the country. We're not a "clock-in, clock-out" place to work: our family of team members have fun, hustle hard, and are committed to fostering the most engaged and professional REALTORS® in the nation. Join our team and be a part of the coolest real estate association around.

The Member Services team at ABoR is looking for a Member Success Associate who will work with members to understand their business needs and help them find success using the organization's products and services. This is a hybrid/remote position which will split time rotationally in-person at all three of our company locations and work from home.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Make members successful by effectively resolving inquiries through multiple support channels (phone, chat, email, and walk-in).
• Take ownership of technical issues and member problems from initial support inquiry to final resolution by proactively researching issue, tracking any escalations, and confirming member satisfaction.
• Compose thoughtful, personalized responses to a variety of customer requests.
• Triage incoming requests and spot trends in member issues to flag for the rest of the team.
• Identify, reproduce, and document issues for escalated product support.
• Contribute to the ongoing learning and success of your team by contributing to the creation of documentation.
• Ability to explain technical problems succinctly and clearly.
• Ability to adapt and maintain professional courtesy in a dynamic, high support environment.
• Understand member and MLS data structures for the delivery products and services.
• Coordinate the distribution, use, and control of Supra products among ABoR members. Including, but not limited to: Issue Supra keypads and lock boxes, Troubleshoot Supra keypads and lock boxes, assist callers on use of Supra products, perform reprogramming of Supra keypads and lock boxes.
• Provide other department services. This will include but is not limited to: providing MLS rules and general policy information, supporting content licensing programs, and promoting products and services to members, staff, and third party vendors.
• Provide retail sales support in our three locations as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree or equivalent from two-year college or technical school; or two to three years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of Microsoft Office Suite, Excel, use of the internet and the ability to learn specialized software.
• Ability to communicate with clarity and organization through email and verbally.
• Ability to manage difficult or emotional customer situations.
• Ability to meet attendance and punctuality guidelines.
• Ability to travel to and work from all company locations, headquarters (Central) and two satellite offices (North/South).

Supervisory Responsibilities:

N/A

Posting Notices:

• ABoR is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship.

ABoR Benefits:

A reasonable expectation for starting pay for this position is in the $20/hour range..

Full-time ABoR employees enjoy a benefits package that includes:

• Health, vision, and dental coverage effective on the first day of the month after your start date
• Eligibility for 401(k) plan, HSA, and flexible spending accounts subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short- and long-term disability and long-term care, subject to applicable waiting periods.
• Company-paid holidays and two floater days.
• Paid sick and vacation time earned on an accrual basis.
• ADP Work-life Benefits Resources, including Employee Assistance Program (EAP).
• LinkedIn Learning subscription.