Power Markets Associate, Customer Success
Department: Software Solutions
Employment Type: Permanent - Full Time
Location: Austin, USA
Reporting To: Caspar Whitehead
Description
Aurora's Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy companies and investors, the platform changes the way that energy market analytics is performed and delivered. In order to develop this platform in lockstep with what users need, and enable users to meet their complex requirements through our software products, Aurora is developing a global Customer Success team that sits at the critical interface between the software development teams and the end users.
We are currently looking for an ambitious Associate to join the Customer Success team in Austin as keystone member of the team's NORAM hub. The successful candidate will combine technical power markets knowledge with keen analytical ability and fine-tuned business acumen, and be able to seamlessly navigate and communicate the complexities of power markets forecasting to clients. They will be comfortable operating in a highly cross-functional role and developing close relationships with clients across the energy sector as they play a driving role in one of Aurora's key strategic priorities.

Key Responsibilities

• Support leading developers, utilities and funds to integrate Aurora's software products into their decision-making processes
• Guide customers as they use the Aurora software suite to conduct asset valuations and construct long-term power market scenarios to inform their market view, leveraging your power markets expertise and understanding of Aurora's modelling
• Collaborate with the team leadership to develop the regional hub and coordinate resources across a range of strategic activities
• Champion product use cases and implement strategies to engage with software accounts across the region's user base in order to maximize product adoption
• Train new accounts to become proficient users of Aurora's software, and support ongoing usage through query troubleshooting and adhoc workshops
• Understand client pain points and convey these back to product teams such that product roadmaps can be refined in line with the needs of the user base
• Monitor, track and report on the health of software accounts in the region, taking steps to effectively anticipate and solve incidents before escalation
• Implement initiatives to promote Aurora's software community within the region

What we are looking for
Required attributes:

• We will consider candidates who have at least 3 years of experience at a major consulting or tech firm, energy company, financial services company, or other knowledge-driven firm or institution
• Deep interest in the energy transition and SaaS products, with a good understanding of power markets
• Excellent process management skills, able to collaborate cross-functionally in order to drive new complex initiatives, with experience in leading and delivering time-critical projects
• Competent in stakeholder management and dedicated to providing value to clients
• Self-starter with creative problem-solving approach and able to rapidly assimilate new knowledge
• Sound ability to analyse, interpret and derive insights from complex quantitative data and information
• Excellent communication skills, with ability to explain complex topics to both technically and non-technically minded parties and across different seniority levels

Desirable attributes:

• Leadership experience
• Power markets modelling experience
• Well-versed in SaaS products and processes, including the software user journey

What we offer
• The opportunity to learn how major players in the energy sector view the evolution of power markets and make strategic investment decisions accordingly
• The opportunity to develop deep understanding of investment processes such as capital raising, portfolio strategy & management, and transactions
• Direct engagement with clients across the energy industry through Aurora conferences, workshops and webinars
• A fun, informal, collaborative and international work culture
• A competitive salary package
• Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
• Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.
• Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience.