BMW North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300 employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below:

• We Strive to Be Excellent

• We Win

• We are Persistent and Consistent

• We Understand the Value of Reputation

• We are Team Oriented

• We Collaborate and Communicate

• We Care About Our People

Benefits

• Industry Leading Competitive Pay Plans (We Grow, You Grow)
• Performance Bonus Plans
• Full Medical Benefits (Health, Dental, Vision)
• PTO Policy up to 3 Weeks per Year
• Sick Leave
• 401(k) Matching Plan – up to $5,000 dollar for dollar match per year
• Industry Leading Training – live onsite, offsite, and virtual
• Employee Discount (Sales, Service & Parts)

Responsibilities:

• Welcome, greet and assist clients in customer oriented manner
• Introduce the client to a Client Advisor, explaining the nature of the visit and provide any pertinent information that informs the Client Advisor of the client’s primary needs
• Obtain and record information about each client interaction, using the center CRM 
• Assist with tracking of sales calls, numbers of ups, prospect data sheets or other records
• Assist Sales Department in developing new business and leads through focused marketing efforts that may include, but are not limited to, portfolio relationship management, internet lead management, network affiliations and telemarketing.
• Demonstrate enthusiasm for all products and services of the BMW franchise and be knowledgeable about the features and benefits of BMW products.
• Manage portfolio to ensure that customers have a complete understanding of the lease-end process and drive client appointments
• Answer incoming calls and inquiries, direct calls to appropriate personnel
• Perform outbound sales calls to generate sales opportunities
• Contact unsold showroom traffic calls and other phone follow up work
• Assist customers in any aspect of conversation in a pleasant and helpful manner
• Increase customer satisfaction and loyalty by providing premium customer experiences and the highest level of customer care
• Perform basic administrative and other duties as assigned
• Provide support to service staff and managers as needed

Qualifications for ideal candidates:

• 1 years’ experience in a BMW dealership
• Automotive industry CRM tools and other software
• Working knowledge of Microsoft Office, Word, Excel
• Administrative support and/or telephone experience
• Sales or other customer support background 
• Effective communication skills 
• Ability to coordinate and complete multiple tasks simultaneously
• High School Graduate or equivalent
• Must be at least 18-years-old
• Pass a 7 year criminal background check and drug screen