Summary

Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Essential Duties

• Implements and maintains an effective dispatch system.

• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

• Prioritizes and controls all comebacks to ensure proper and prompt attention.

• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.

• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

• Maintains timely and professional contact with service customers.

• Maintains an organized and up-to-date repair log.

• Prepares estimates when required.

• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

• Opens and closes repair orders.

• Checks customer credit status.

• Ensures that technicians follow warranty material disposition procedures.

• Communicates job status with the next shift supervisor.

• Schedules maintenance for service department vehicles and equipment.

• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.

• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.

• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

• Maintains high customer satisfaction ratings.

• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.

• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

• Maintains a clean work area.

• Maintains a professional appearance.

• Other tasks as assigned.

EEOC Statement:
Our company is an equal opportunity employer and is committed to providing a workplace that embraces diversity and inclusion. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply for this position.