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Escalated Billing Support Agent - Ukrainian Speaking
at Blueprint Technologies Bellevue, WA
Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.
Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries.
We’re bold, smart, agile, and fun.
Why Blueprint?
We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently.
We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us.
We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, 401k, and paid volunteer hours.
What will I be doing?
Blueprint is looking for a Ukrainian Speaking Escalated Billing Call Support Agent (English language fluency required) to be part of the team.
The Escalated Billing Call Support Agent is a professional individual contributor position that has a passion for helping better our customer experience.
We are looking for an experienced, highly organized, support professional who will play a critical role in ensuring compliance of our Service Level Agreement (SLA) and Statement of Work (SOW).
The successful candidate will be able to accept ownership for effectively solving customer billing (unauthorized or charge-back) issues, complaints, and inquiries, keeping customer & client satisfaction at the core of every decision and behavior.
Duties / Responsibilities :
Qualifications :
Skills / Abilities :
Work Environment :
Physical Requirements :
The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk;
will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists or arms in repetitive motions.
The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10-key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10-Key, telephone or telephonic headsets.
This position will also frequently use other office productivity tools such as the printer / scanner.
transcribe; extensive reading and online communication.
Salary Range
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market.
The pay range for this position reflects geographic based ranges for Washington state : - The salary / wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran / military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to :
FLSA - Job Classification : Non-Exempt - Hourly, Full Time Position
Location : Hybrid (Work from home and in-office located in Bellevue, WA)
Last updated : 2024-05-01
Full Time
Business Services
$55k-74k (estimate)
05/03/2024
05/10/2024
blueprintrg.com
PRINCETON, NJ
50 - 100
2008
Private
DAVID FITZHENRY
$5M - $10M
Business Services
BluePrint is a marketing research consultancy firm that provides quantitative research, and business development services for the healthcare sector.
The job skills required for Billing support include Billing, Customer Service, Microsoft Office, Attention to Detail, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Billing support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Billing support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Billing support positions, which can be used as a reference in future career path planning. As a Billing support, it can be promoted into senior positions as a Billing Clerk II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Billing support. You can explore the career advancement for a Billing support below and select your interested title to get hiring information.