9 Helpdesk Technician I Jobs in Elizabethtown, KY
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Bluegrass Network is Hiring a Helpdesk Technician I Near Elizabethtown, KY
Helpdesk Technician
Are you that go-to person when someone has a question about their tech devices? Do you love helping others by sharing your technical knowledge? Bluegrass Network’s Helpdesk team makes people feel good by helping customers with their connectivity to internet, cable tv, and telephone products.
Description
As a Helpdesk Technician, you provide insightful advice and friendly, hands-on technical support to customers in need. You will quickly diagnose the company’s products such as home internet, email, telephone, and cable TV issues on the spot, explaining situations with patience and compassion. You stay conscious of their time demands as well as your own. Ensuring the trust of customers and coworkers alike as you respond to phone calls, chats, and email. As a Helpdesk Technician, your goal is to provide a customer friendly, first call resolution. We are looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.
Work from home and advancement opportunities are available.
Onsite Training Schedule Six (6) weeks
Monday – Friday 8 a.m. to 5 p.m. – First Five (5) weeks, Final week is 1 p.m. to 10 p.m.
After Training Schedules Vary
Will be required to work weekends and holidays as we are a 24/7/365 operation.
Key Qualifications:
- High School Diploma or GED
- Ability to read, write, speak and understand English
- Ability to multi-task and have organizational skills
- Strong people skills and a knack for problem solving
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Preferred Qualifications:
- Exceptional PC and customer service skills
- Internet knowledge
- Ability to write in a technical format.
- 6 months or more experience in a call center environment
- 6 months or more experience in customer service
Benefits
We offer comprehensive compensation and benefits package that includes health, dental, vision, vacation time, holiday pay, and an outstanding 401k.
An Equal Opportunity Employer M/F/D/V
Job Summary
Full Time
Telecommunications
$44k-54k (estimate)
05/23/2023
05/13/2024
blue.net
ELIZABETHTOWN, KY
200 - 500
1991
Private
W MAGRUDER
$5M - $10M
Telecommunications
Related Companies
The job skills required for Helpdesk Technician I include Customer Service, Technical Support, Problem Solving, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician I positions, which can be used as a reference in future career path planning. As a Helpdesk Technician I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician I. You can explore the career advancement for a Helpdesk Technician I below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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