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3 Customer Care Representative Jobs in Addison, IL

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The Royal Group
Addison, IL | Full Time
$34k-42k (estimate)
1 Week Ago
Blue Sky Appliance Service
Addison, IL | Full Time
$37k-46k (estimate)
2 Months Ago
Customer Care Representative
$37k-46k (estimate)
Full Time 2 Months Ago
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Blue Sky Appliance Service is Hiring a Customer Care Representative Near Addison, IL

Blue Sky Appliance Service will redefine the home appliance service industry with a focus on exceptional customer service. Customer service expectations have changed the way we live and Blue Sky Appliance Service is dedicated to our customers through distinguished effortless adaptability to the high-end appliances we work on every day. Versatility, knowledge, and availability for our customers, make working at Blue Sky a challenging fast-paced environment.
. We are looking for the following qualities in our future team members:
- Patient
- Empathic
- Critical Thinker
- Passionately Communicative
- Problem Solver
- Team Player
Customer satisfaction is what keeps our company going! Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities
  • Manage incoming customer calls
  • Respond to all emails daily
  • Respond to social media messages on all platforms (Facebook, YouTube, Instagram, etc.
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers and achieve excellent customer satisfaction
· This position is full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00 AM – 5:00 PM). It may be necessary, given the business need, to work occasional overtime.
Physical Requirements:
 Usual and customary requirements of administrative personnel as part of an office environment. Alternate sitting and standing as tolerated. Use of a keyboard, mouse, headset, phone, viewing of monitors on a consistent basis.
Benefits
· Annual Factory Training
· Medical Reimbursement Plans, Dental, and Vision
· Short Term & Long Term Disability Income
· 401(k) retirement plan with employer-matched contributions
· Paid Holidays, Paid Time Off.
· Steady year-round work.
· Profit sharing. 
· Team member appreciation events.

Job Summary

JOB TYPE

Full Time

SALARY

$37k-46k (estimate)

POST DATE

03/05/2023

EXPIRATION DATE

05/17/2024

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The job skills required for Customer Care Representative include Customer Service, Problem Solving, Futures, Customer Care, Flexibility, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Representative job description and responsibilities

They help customers with their queries and complaints.

01/08/2022: Anchorage, AK

Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.

02/16/2022: Ventura, CA

That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.

01/03/2022: Cleveland, OH

Resolves customer questions and problems regarding accounts, payments, products, and services.

03/11/2022: San Antonio, TX

A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.

01/21/2022: Ann Arbor, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Representative jobs

Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

02/01/2022: Pittsburgh, PA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

02/04/2022: Binghamton, NY

Learn the basics, then move on to bigger things.

01/01/2022: Lubbock, TX

Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

03/13/2022: Modesto, CA

Step 3: View the best colleges and universities for Customer Care Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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