Position Overview:

Blossom and Bourbon is seeking a dynamic and experienced Front of House Supervisor to join our team. The ideal candidate will have a passion for delivering exceptional customer service, strong leadership skills, and the ability to thrive in a fast-paced restaurant environment. As the FOH Supervisor, you will play a pivotal role in overseeing the daily operations of the front-of-house staff, ensuring a seamless and enjoyable dining experience for our guests.

Responsibilities:

• Supervise Front of House Operations:
• Oversee the day-to-day operations of the front-of-house team, including servers, hosts/hostesses, and bartenders.
• Ensure staff adherence to service standards and provide guidance to maintain a positive guest experience.
• Staff Management:
• Schedule and coordinate FOH staff shifts to ensure optimal coverage during peak hours.
• Conduct training sessions for new hires and provide ongoing coaching for skill development.
• Monitor staff performance and address any issues or concerns promptly.
• Customer Service Excellence:
• Lead by example in delivering exceptional customer service.
• Address customer inquiries and concerns in a professional and timely manner.
• Collaborate with staff to create a welcoming and friendly atmosphere for guests.
• Collaboration with Kitchen and Bar Teams:
• Coordinate with kitchen and bar staff to ensure smooth communication and service flow.
• Relay customer feedback to the kitchen team for continuous improvement.
• Inventory and Supplies Management:
• Oversee inventory levels for front-of-house supplies, including utensils, napkins, and other service-related items.
• Collaborate with management on ordering and restocking procedures.
• Health and Safety Compliance:
• Ensure compliance with health and safety regulations and sanitation standards.
• Conduct regular safety training for front-of-house staff.

Qualifications:

• Proven experience in a supervisory or leadership role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of point-of-sale (POS) systems.
• Ability to work evenings, weekends, and holidays as needed.

Compensation:

• Hourly Wage Range: $23 - $27 per hour
• Performance-based bonuses
• Health insurance, retirement plans, paid time off, and other benefits

Blossom and Bourbon is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.