Overview

BlastOne is a family owned, professionally run business that is growing fast globally and looking for top talent to join our dynamic fast paced family!

What makes us great is phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits in order to attract the best talent.

What we do: BlastOne is a leading global supplier in the Industrial Corrosion Control Industry!

Hiring fantastic people is our key to growth. We hire top talent who shares our values!

We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer service department, you will play a crucial role in ensuring our customers receive exceptional service and support.

The Role

• Full Understanding of Processes and Systems: Customer Service Associates will possess a comprehensive understanding of all BlastOne processes and systems to effectively address customer inquiries.
• Inbound Communication Handling: Answer all incoming phone calls and webchats with enthusiasm, warmth, and energy, providing compassionate customer service.
• Triage and Rapid Resolution: Efficiently triage various types of inquiries, addressing them promptly or transferring to the appropriate team member for resolution.
• Order Processing: Enter simple orders with part numbers, monitor webchat, provide order status inquiries, and confirm online orders to enhance the overall customer experience.
• Induction Training: Complete a 3-week induction training, including bronze training, warehouse training and shadowing Customer Service Associates within the Customer Service team before being eligible to serve customers.
• Other duties as needed

Required Skills/Qualifications

• Energetic and Positive Attitude: We are looking for individuals who are amazing, happy, bubbly, and energetic, capable of delivering compassionate customer service.
• Fast Learner: Ability to learn quickly and adapt to BlastOne processes and systems.
• Team Player: Collaborative mindset with the ability to work effectively in a team environment.
• Effective Communication Skills: Strong verbal and written communication skills to interact with customers and team members.
• Problem-Solving Skills: Quick and efficient problem-solving abilities to address inquiries and resolve issues.
• Love to work in an office environment
• Excellent phone sales skills
• You love getting things organized
• Solid grasp of basic computer systems - Microsoft Outlook/Word/Excel
• Exceptional attention to detail. The detail matters! If we can't get the small things right, we'll never hope to get the big things right!
• Brilliant task and time management skills. You always complete your assigned tasks on time, every time!
• You have a passionate hatred for messy offices and disorganized desks
• Demonstrated min 2 years customer service experience
• Willingness to take on other people’s problems
• Experience in CRM and ERP systems

The Perks of working at BlastOne

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry leading Health Insurance & benefits program
• Ability to put your personal stamp on the success of a company
• Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

Personality / Core Value Requirements

BlastOne is a unique company. We have a strong, close-knit team of hard working, caring professionals who have a passion for supporting our customers. We are a third-generation family business and we are dedicated to growing for generations to come. To accomplish this, we take great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.

We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs:

• H: Humility – it is the team that wins - no one is better than anyone else on the team. My success is just as much the result of others I work with.
• A: We’re Agile – we move and work quickly and are flexible – we change quick.
• P: We’re positive, outgoing and Passionate! Our favorite phrase is ‘CAN DO!’
• I: We act with Integrity at all times. We are respectful and courteous. We do the right thing.
• E: We Execute – we do what we say we will do. Action is better than inaction.
• E: We always operate with Excellence and with a hard work ethic.