Blake Brothers has serviced the Huntsville area for over 135 years. As part of our continued growth, we are looking for our next talented and highly motivated employees to join our Huntsville Team. Hopefully, that next person is You!

With 135 years in the market, we thrive on creating careers, not just employment.

It doesn’t matter if you are brand new to the industry, or you have been working in it for over 30 years, at Blake Brothers there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic and a desire to learn. We offer competitive pay and industry-leading benefits. Due to our expansive growth, we are hiring Customer Service Representatives to join our team!

$16.00 hourly based on experience

Additional Compensation and Benefits.

· Affordable Medical, Dental, and Vision plans

· 401K with a 3% company match

· Short- and Long-Term Disability plans

· Accident & Critical Illness Insurance available

· 20K Life Insurance Policy free

· Additional life insurance available

· 6 Paid Holidays each year

· Paid Time Off

We take the time to properly educate all our employees. Whether it is customer service training or learning new technical skills, promoting continued education through our in-house training program is especially important. As technology in our industry changes, we must adapt and refine our skills to help give our customers the best service possible.

Role and responsibilities of a Customer Service Representative:

The job of a Customer Service Representative involves a variety of responsibilities that ultimately help lead to greater customer satisfaction and retention.

· Managing inbound calls

· Following various communication scripts when speaking to a caller

· Customer engagement

· Identifying customer needs, answering questions, and providing solutions/alternatives to issues

· Upselling products and services when possible

· Building sustainable customer relationships

· Keeping records of all conversations organized

· Building product knowledge; and

· Achieving and exceeding established KPI’s and performance goals.

Skills and Qualities:

To provide a consistent “Best in Class” customer experience for every customer you MUST be:

• Knowledgeable: Knowledge of the inner workings of the company and products and services offered.
• Detail-oriented: Ability to listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
• Organized: Ability to take quick notes, access CRM systems, and track recorded conversations while speaking to customers.
• Flexible: Customer Service Specialist must be able to adapt to unique customer queries and situations.
• Computer skills: Must be proficient in Microsoft Office; Excel, PowerPoint, and Word.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• sales: 1 year (Preferred)

Work Location: In person