SUMMARY: The Inside Sales Account Manager works to sell a product or service from start to finish. This may be done over the phone, email or via web store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personally exhibits, recruits and coaches associates consistent with Core Behaviors
• Responsible for promoting culture of safety
• Prospects, qualifies and generates sales within the company’s established trading partners. 
• Maintains a thorough knowledge of products
• Strong character and desire to win/succeed, despite customer obstacles, objections and negativity
• Follows through with customer to ensure satisfaction
• Identifies revenue opportunities within customers' communities through communications, programs and other activities as needed. 
• Identifies and closes additional purchases of products and services by customers' communities. 
• Communicates routinely with customers and prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. 
• Identifies and prioritizes all existing and prospective customers within his/her territory and keeps contact list current.
• Studies product information, attends seminars, supervises tests of products
• Proactively solve problems for customers
• Communicate customer and market issues to company management
• Track down and develop new sales prospects
• Maintain positive relationships with potential buyers
• Handle the sales process from proposal to close, including keeping customer payment current
• Solicit and maintain contact with key accounts
• Track all customer contact activity, prepare reports for customers
• Provide customer support
• Ensures appropriate identification, planning, account qualification and needs analysis at all prospect levels. 
• Engages in technical discussions with potential clients through demonstrations and presentations. 
• Perform other duties as assigned
• Perform all work in accordance to ISO processes and procedures

QUALIFICATIONS:

• High levels of product knowledge
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Competent with the use of computer software specific to the operation
• Use of BlackHawk approved ERP, Contact Relation Management tools, Halo, Excel
• Learn intimacies of BlackHawk web store back end.

SUPERVISORY RESPONSIBILITIES:

• No direct supervisory responsibility. 

EDUCATION and/or EXPERIENCE: 

• High School diploma required
• Bachelor’s degree in a related field preferred
• 2-4 years of experience in a similar position required
• Previous sales or customer service and/or selling experience preferred
• Familiar with standard concepts, practices and procedures within field

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required

WORK ENVIRONMENT:

• Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
• Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:

• Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.

BENEFITS:

• 401K Plan and Company Match Medical
• Dental and Vision Insurance
• Company paid Long Term and Short-Term Disability
• Life Insurance
• Paid Time Off

*BlackHawk Industrial is an Equal Opportunity Employer