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Customer Service Agent - Insurance
Bitner-Henry Insurance, Hagerstown, MD
To Apply:
· Please send a resume.
· We have opportunities for experienced professionals and those new to insurance.
Our opportunity:
The Customer Service Agent (CSA) is a key role in our thriving business. We serve churches, non-profits, and commercial organizations across a nine-state region. We are looking for candidates who can bring exceptional customer service and embrace our motto, “we serve those who serve others.”
Long-term relationships are important to us. The best candidates would be those who wish to develop their career with us. An often-cited benefit is excellent work life balance with 8:30 a.m. to 5:00 p.m. hours. We additionally offer competitive earnings and benefits.
We have the flexibility to onboard those with a wide range of backgrounds from those just starting out to experienced professionals seeking a career change.
The CSA promotes customer satisfaction by explaining policy coverage, resolving billing questions, aiding in filing claims, and suggesting and quoting new coverage. The position additionally supports the milestones of insurance policy administration including proposals, new binds, and renewals.
Determining if you are a Good Fit:
The following five attributes will help you determine if you are a good fit with our opportunity. If this sounds like the opportunity you have been seeking, then we would love to hear from you.
1. Structured training. You will be trained in the use of state-of-the art software. Each day you will receive detailed feedback to accelerate your professional growth.
2. Multi-tasking. You will manage time-sensitive, complex, tasks.
3. Attention to detail. We take pride in making sure that every customer is served professionally, accurately, and consistently.
4. Teamwork. Attendance, punctuality, dependability, and reliability are key to both the company and your personal success.
5. Licensed profession. We can start those with or without an insurance license, and we will pay for the licensing class as needed.
Role Qualifications:
· Strong problem solving, listening, and analytical skills.
· Excellent interpersonal communication skills.
· Highly organized, people oriented, adaptable.
· Maintains confidentiality of customer information.
· Committed to continuous learning of industry best practices.
· Ability to adapt to a fast paced, dynamic, environment.
· Positive attitude, empathetic, strong attention to detail.
Education and Professional Designations:
· High School graduate.
· College degree preferred.
· P&C and Life and Health Licensing a plus.
· Advanced professional designations (CIC, CISR, CRM) a strong plus.
Physical Demands and Work Environment:
· Physical demands: While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
· Work environment: Fast paced, minimal noise, team orientation.
About Bitner-Henry Insurance:
Founded in 1938, Bitner-Henry is now a fourth-generation family owned and operated insurance agency that retains the core values of professionalism, integrity and caring. Now serving insurance needs in a nine-state region, Bitner-Henry provides personal, business, church, and social service insurance to meet their client needs. You can learn more about Bitner-Henry at www.bitnerhenry.com.
Job Type: Full-time
Pay: $18.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Business Services
$38k-48k (estimate)
03/20/2024
07/16/2024
bitnerhenry.com
HAGERSTOWN, MD
25 - 50
1999
Private
RICHARD POWELL
$5M - $10M
Business Services
The job skills required for Customer Service Agent include Customer Service, Problem Solving, Billing, Flexibility, Customer Satisfaction, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Customer Service Agent.