Description

Title: Director of Revenue Operations

Reports to: VP/Business Development and Client Relationships

Status: Full Time Exempt

Direct Reports: Business Development Analyst, Outbound Sales Support Associate

Responsibilities:

As the Director of Revenue Operations, you will be responsible for analyzing our current revenue streams, identifying new opportunities, and presenting recommendations to the leadership team. You will analyze our existing customer base, develop and implement a customer segmentation methodology and report on customer activities and trends providing insights and recommendations. You will also work with the sales team regarding pipeline management, CRM optimization, and sales forecasting. You will monitor and report on VC partnership activities providing analysis and insights. The data and analysis you provide will drive the strategic direction of the organization.

Key Functions:

Provide analysis of our current revenue streams. Identify revenue optimization opportunities such as improving efficiencies, market strategies, and sales processes.

Analyze our current customer base, develop a customer segmentation methodology, report spend activities and trends. Identify high and low risk customers and provide insights and recommendations.

Monitor and report VC partnership activities, providing analysis and insights.

Through data collection and analysis recommend opportunities for scalability.

Implement technologies to monitor the sales organization through CRM sales reports, data dashboards, and other intelligence. Develop and report appropriate sales metrics and provide regular sales and revenue forecasts.

Build and manage the monthly reporting package and quarterly Board of Directors presentation.

Collaborate with Finance, Marketing, Customer Success, and other departments in support of the sales organization.

Manage and develop staff, providing appropriate guidance, training, and resources.

Remain aware of the competitive landscape to establish accurate sales metrics and revenue projections.

Perform other duties as assigned.

Qualifications

Qualifications:

• 7 years of sales/revenue operations experience in a high growth SaaS environment.
• 3 years management experience, supervising analysts and support staff.
• Ability to extract, compile, and report data using advanced technology including CRM (preferably HubSpot or Sales Force), AWS, and Quick Sight.
• Strong SQL experience.
• Proven skills in utilizing data to provide analysis, insights, and recommendations to leadership.
• Strong sales operations skills as it relates to building metrics, forecasting sales, and managing commission plans.
• Outstanding collaboration and communication skills
• Ability to perform and thrive in a fast-paced, high-intensity environment; able to think strategically and execute tactically.