Under general supervision of a licensed Nurse assists inthe delivery of patient/resident care. Works collaboratively with theinterdisciplinary care team to meet the physical, psychosocial, educational andspiritual needs of the patient/resident and family.
Essential Job Functions
• Supports and models behaviors consistent with BillingsClinic’s mission, vision, values, code of business conduct and serviceexpectations. Meets all mandatory organizational and departmental requirements.Maintains competency in all organizational, departmental and outside agencystandards as it relates to the environment, employee, patient safety or jobperformance.
• Utilizing aholistic approach, performs basic nursing care and treatments within scope ofpractice as directed by the licensed nurse to include the goal-directed plan ofcare for the patient.
• Ensurescomplete, accurate and timely entry into patient medical record as indicated bypatient need and documentation guidelines, consistent with departmentalpolicies and procedures, to include, but not limited to, activities of dailyliving (ADLs), vital signs, intake and output measurements and hourly rounding.
• Adheres toBillings Clinic safety standards, policies and practices. Anticipates andidentifies problems and safety issues, then initiates appropriate action.
• Utilizesperformance improvement principles to assess and improve the quality ofpatient/resident care. Supports the Magnet Model of quality nursing care.
• Demonstratescollaborative, supportive, and caring behaviors in communication withpatients/residents, families, visitors, and the interdisciplinary care team.
• Acts as aresource, role model and mentor. Responds to questions and assists with problemresolution.
• Takesresponsibility for identification of own growth and development needs; meetsall system and departmental educational and continuing education requirements.
• Performs allother duties as assigned or as needed to meet the needs of thedepartment/organization.
• For level II:Completes yearly level II competency checklist.
Knowledge, Skills andAbilities 
• Common policies and procedures, both organizational anddepartmental
• Billings ClinicCorporate Compliance Program
• Billings ClinicCode of Business Conduct
• Regulatorystandards ( e.g. JCAHO, OSHA.)
• HIPAA andconfidentiality requirements
• Patient/residentcare treatment, planning and assessment within scope of practice
• Patient/residentrights
• Infectioncontrol and safety practices, policies and procedures
• Basic medicalterminology
• Basic anatomyand physiology
• Customer service techniques and Personal ServiceExcellence (PSE) necessary to interact with patients/residents, families, andmembers of the interdisciplinary care team with a variety of developmental andsociocultural backgrounds
• Performance oftasks and procedures as directed by the RN and/or LPN in accordance withestablished policies, procedures, and protocols
• Operation ofpatient care equipment and electronic applications
• Incorporate cultural diversity and age appropriate careinto all aspects of communication and patient care; scope of services providedwill encompass age groups ranging from infant to geriatric
• Demonstrateempathy and sensitivity necessary to elicit patients’/residents’ cooperationand allay apprehensions
• Provide/relayinformation to patients, residents, and/or families and report onpatient/resident condition and/or unusual findings with members of theinterdisciplinary care team as appropriate
• Utilize timemanagement concepts to maximize tasks effectively
• Communicate clearlyand effectively both verbally and in writing
• Establish andmaintain collaborative relationships
• Work effectivelyin a team environment
• Work withgeneral supervision
• Function in achaotic work environment with changing priorities as it relates to patient careneeds
• Lift and moveobjects weighing up to 50 pounds unassisted
• Professionalconduct in dealing with difficult situations with co-workers,patients/residents, families and visitors. Requires ability to deal withpatients with acute, chronic and complex diseases processes and those who aredying.
• Resourcefulnessin dealing with simple to moderate complexity requires ability to prioritizeduties with assistance of nursing personnel.
Minimum Qualifications
Education
• High school diploma or equivalent
Experience
• Six months CNA experience in performingpatient/resident care in a health care institution, preferred
Certifications and Licenses
• Certified Nursing Assistant
• CPR Certification