Under general supervision of a licensed Nurse assists in

the delivery of patient/resident care. Works collaboratively with the

interdisciplinary care team to meet the physical, psychosocial, educational and

spiritual needs of the patient/resident and family.

Essential Job Functions

• Supports and models behaviors consistent with Billings

Clinic’s mission, vision, values, code of business conduct and service

expectations. Meets all mandatory organizational and departmental requirements.

Maintains competency in all organizational, departmental and outside agency

standards as it relates to the environment, employee, patient safety or job

performance.

• Utilizing a

holistic approach, performs basic nursing care and treatments within scope of

practice as directed by the licensed nurse to include the goal-directed plan of

care for the patient.

• Ensures

complete, accurate and timely entry into patient medical record as indicated by

patient need and documentation guidelines, consistent with departmental

policies and procedures, to include, but not limited to, activities of daily

living (ADLs), vital signs, intake and output measurements and hourly rounding.

• Adheres to

Billings Clinic safety standards, policies and practices. Anticipates and

identifies problems and safety issues, then initiates appropriate action.

• Utilizes

performance improvement principles to assess and improve the quality of

patient/resident care. Supports the Magnet Model of quality nursing care.

• Demonstrates

collaborative, supportive, and caring behaviors in communication with

patients/residents, families, visitors, and the interdisciplinary care team.

• Acts as a

resource, role model and mentor. Responds to questions and assists with problem

resolution.

• Takes

responsibility for identification of own growth and development needs; meets

all system and departmental educational and continuing education requirements.

• Performs all

other duties as assigned or as needed to meet the needs of the

department/organization.

• For level II:

Completes yearly level II competency checklist.

Knowledge, Skills and

Abilities

• Common policies and procedures, both organizational and

departmental

• Billings Clinic

Corporate Compliance Program

• Billings Clinic

Code of Business Conduct

• Regulatory

standards ( e.g. JCAHO, OSHA.)

• HIPAA and

confidentiality requirements

• Patient/resident

care treatment, planning and assessment within scope of practice

• Patient/resident

rights

• Infection

control and safety practices, policies and procedures

• Basic medical

terminology

• Basic anatomy

and physiology

• Customer service techniques and Personal Service

Excellence (PSE) necessary to interact with patients/residents, families, and

members of the interdisciplinary care team with a variety of developmental and

sociocultural backgrounds

• Performance of

tasks and procedures as directed by the RN and/or LPN in accordance with

established policies, procedures, and protocols

• Operation of

patient care equipment and electronic applications

• Incorporate cultural diversity and age appropriate care

into all aspects of communication and patient care; scope of services provided

will encompass age groups ranging from infant to geriatric

• Demonstrate

empathy and sensitivity necessary to elicit patients’/residents’ cooperation

and allay apprehensions

• Provide/relay

information to patients, residents, and/or families and report on

patient/resident condition and/or unusual findings with members of the

interdisciplinary care team as appropriate

• Utilize time

management concepts to maximize tasks effectively

• Communicate clearly

and effectively both verbally and in writing

• Establish and

maintain collaborative relationships

• Work effectively

in a team environment

• Work with

general supervision

• Function in a

chaotic work environment with changing priorities as it relates to patient care

needs

• Lift and move

objects weighing up to 50 pounds unassisted

• Professional

conduct in dealing with difficult situations with co-workers,

patients/residents, families and visitors. Requires ability to deal with

patients with acute, chronic and complex diseases processes and those who are

dying.

• Resourcefulness

in dealing with simple to moderate complexity requires ability to prioritize

duties with assistance of nursing personnel.

Minimum Qualifications

Education

• High school diploma or equivalent

Experience

• Six months CNA experience in performing

patient/resident care in a health care institution, preferred

Certifications and Licenses

• Certified Nursing Assistant

• CPR Certification