262 Customer Support Manager Jobs in Orlando, FL
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Biller Genie is Hiring a Customer Support Manager Near Orlando, FL
Recently voted Inc Magazine 2023 Best Places to Work, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We have offices in Miami and Orlando, growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.
- Directly manage and support a team of Technical Support Representatives, ensuring efficient resolution of customer technical issues.
- Provide expert-level technical guidance within the team, maintaining hands-on involvement in troubleshooting and assist in case and phone management when needed.
- Analyze team performance metrics to ensure customer service excellence and identify areas for improvement.
- Maintain clear communication with the team and upper management, focusing on technical issues and support outcomes.
- 2 yearsof hands-on technical support experience. B2B SaaS preferred, but not required.
- Familiarity with help desk software, CRM systems (Salesforce), and QuickBooks.
- Excellent problem-solving, communication, and interpersonal skills.
- Capacity to perform in high-pressure situations, coupled with strong organizational skills.
- Comprehensive Medical, Dental, and Vision Plans
- 401k with up to 4% Company Match
- Flexible Open Paid Time Off (PTO) Policy
Job Summary
Full Time
IT Outsourcing & Consulting
$88k-115k (estimate)
03/15/2024
04/23/2024
billergenie.com
MIAMI, FL
25 - 50
2018
Private
RICHARD PATTERSON
<$5M
IT Outsourcing & Consulting
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About Biller Genie
Biller Genie is a Florida-based cloud e-invoicing platform that offers accounts receivable automation solutions for businesses.
The job skills required for Customer Support Manager include Customer Service, Leadership, Problem Solving, Customer Support, Planning, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
02/26/2022: Winston Salem, NC
Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
02/10/2022: Rapid City, SD
They are responsible for overseeing teams of Customer Service Representatives.
04/10/2022: Queens Village, NY
Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
02/03/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Customer Support Manager.
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