5 Customer Service Representative (Full Time) Jobs in Gardnerville, NV
Bighorn Plumbing is Hiring a Customer Service Representative (Full Time) Near Gardnerville, NV
Job Title: Customer Service Representative and Dispatcher
Overview:
Flexible Shifts:
- Full-Time: 7:30am-4pm, 8am-4:30pm or 8:30am-5pm (1/2 hour lunch)
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and in-person interactions.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Ensure customer satisfaction by resolving issues effectively and maintaining positive relationships.
- Coordinate and schedule appointments for plumbing services based on customer needs and technician availability.
- Dispatch field technicians to service calls promptly and efficiently.
- Monitor job progress and ensure timely completion of service requests.
- Develop and implement Facebook advertising campaigns to promote Bighorn Plumbing's services.
- Create engaging ad content, including graphics, copywriting, and targeting strategies.
- Monitor ad performance and make data-driven adjustments to optimize campaign effectiveness.
- Calculate and record work hours for field technicians based on job assignments and completion times.
- Ensure accurate tracking of employee hours for payroll and scheduling purposes.
- Prioritize incoming calls and assess the urgency of service requests.
- Gather necessary information from customers to facilitate efficient dispatching and job assignments.
- Maintain regular communication with customers throughout the service process, providing updates on job status, arrival times, and any changes as needed.
- Coordinate with technicians and customers to schedule follow-up appointments and ensure customer satisfaction.
- Previous experience in customer service, dispatching, or related fields preferred.
- Strong communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using social media platforms for marketing purposes, particularly Facebook and Instagram.
- Basic understanding of scheduling software and data entry.
- Excellent organizational skills and attention to detail.
- Competitive Salary and Bonus Program
- Health insurance options (for full time employees)
- Paid time off (for full time employees)
- Opportunities for advancement and professional development
BIGHORN PLUMBING
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Job Summary
Full Time
$37k-46k (estimate)
03/27/2024
06/24/2024
bighornplumbing.com
<25
The job skills required for Customer Service Representative (Full Time) include Customer Service, Communication Skills, Scheduling, Flexibility, Customer Satisfaction, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Full Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Full Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Full Time) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Full Time), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Full Time). You can explore the career advancement for a Customer Service Representative (Full Time) below and select your interested title to get hiring information.
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