Overview:
The Biden For President Campaign is seeking a Helpdesk Technician to support the deployment and maintenance of IT tools on the Campaign through direct support interactions with campaign staff and volunteers. This person will be part of the IT team and will often act as the first responder for issues and requests inbound to the team.
The Helpdesk Technician will work collaboratively with other members of the IT and Security teams, along with individuals from many other campaign departments. We are looking for folks with a variety of backgrounds and experience, and are dedicated to building a team that looks like America.
Key Responsibilities

• Serve as the first point of contact with HQ Staff & Volunteers who need technical assistance.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Maintain documentation and guides on key processes, such as the installation of software, configuration of hardware and common issues.
• Assist in the onboarding of new staff and volunteers, by configuring, issuing and/or provisioning necessary hardware, accounts, and services.
• Maintain and support our HQ infrastructure; network, video conference room equipment, printers, etc.
• Provide feedback on IT processes and make recommendations on areas to improve.
• Collaborate with IT & Security Engineers on building, supporting the rollout and ongoing maintenance of new tooling.

Preferred Skills & Qualifications

• Experience maintaining and supporting Google Workspace and Slack.
• Experience in Mac device deployment, support, and patching with JAMF.
• Excellent communication and interpersonal skills.
• Customer-oriented and patient.

$60,000 - $70,000 a year
Biden for President requires all employees to be "up to date" on COVID-19 vaccination status as prescribed by the CDC as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the campaign's COVID-19 policy, you should speak to the HR Department prior to reporting to an office location.
Biden for President is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The campaign is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The campaign is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The campaign will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
All information provided to Biden for President must be accurate and truthful. In the event that any information on your resume or related materials are found to be untruthful, the campaign reserves the right to disregard applications or take immediate disciplinary action, up to and including termination, and also reserves the right to take legal action for related damages. Accessibility Note: We invite all interested and qualified candidates to apply for employment opportunities. If you require any accommodation in the application process, you may request a reasonable accommodation.
Biden for President believes in the importance of privacy for all individuals and is committed to handling personal data responsibly and securely . This means being thoughtful about the data you share with us, how we use it, and how we protect it.