• Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchers
• Determines severity of situation based on detailed information gathered from the caller
• Enters call subject matter into computer and prioritizes calls for service
• Responds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch information
• Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
• Contacts various service/utility agencies and other emergency contacts as directed
• Assists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
• Performs clerical duties such as making copies of documents and forwarding to the appropriate location
• Performs related duties as required

• Graduation from High School or a General Education Development (GED) certificate
• Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
• Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to (210) 335-2558 by the closing date.)
• Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public
• Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
• Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETS
• Must pass a psychological and physical exam including a drug screening
• Must possess a valid driver's license
• Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office
• May be subject to recall
• May be required to work more than 40 hours during the workweek
• Must work weekends and holidays and perform shift work

• Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
• Occasionally moves items weighing up to 10-15 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position

Job Summary