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Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a strong attention to detail, and a passion for hospitality, we want to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist with reservations and room assignments
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in hotel management or customer service is preferred
- Knowledge of front desk operations and phone systems is a plus
- Strong interpersonal skills with the ability to build rapport with guests
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving abilities
- Guest relations skills to provide exceptional service
- Bilingual proficiency is an asset
- Professional phone etiquette
We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about hospitality and enjoy interacting with people from all walks of life, we would love to have you on our team as a Front Desk Agent. Apply today!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: No more than 40 per week
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time | Part Time
Accommodations
$28k-33k (estimate)
03/27/2024
07/23/2024
bestwesternames.com
AMES, IA
<25
2012
RICHARD H SEVDE
<$5M
Accommodations
The job skills required for Night Auditor include Problem Solving, Communication Skills, Attention to Detail, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Night Auditor positions, which can be used as a reference in future career path planning. As a Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor. You can explore the career advancement for a Night Auditor below and select your interested title to get hiring information.