FRONT DESK AGENT - Best Western Plus

Salary $11 - 12 per hour.

Weekend availability

Job Types: Full-time, Part-time

• 8 hour shift
• Day shift 7:00 am - 3:00 pm (2 open position)
• Evening shift 3:00 pm - 11:00 pm (2 open position)
• Holidays

Education:

· High school or equivalent

Experience:

· Hotel: 1 year (Preferred)

Work Location: In personWe are seeking a motivated Front Desk Agent to serve as our guests’ first point of contact and manage aspects of their accommodation. You will play a crucial role in ensuring exceptional guest experiences during their stay. If you have a passion for customer service and work experience in the hotel industry, we’d like to discuss your opportunities!

• QUALIFICATIONS:

· High school diploma or equivalent required.

· Previous experience in customer service or hospitality is preferred.

· Strong interpersonal and communication skills.

· Possess a positive and upbeat attitude and a desire to deliver outstanding service.

· Excellent problem-solving abilities and attention to detail.

· Able to work with basic arithmetic functions.

· Excellent problem-solving skills and attention to detail.

· Proficient computer skills, preferably including knowledge of hotel management systems.

· Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• RESPONSIBILITIES:

· Guest Check-in and Check-out: Greet guests warmly, verify their reservation details, and assist them with the check-in and check-out process. Provide accurate information about hotel amenities, policies, and local attractions.

· Maintain a high standard of personal appearance and grooming, as well as regular attendance in compliance with management standards.

· Welcome all guests approaching the Front Desk in accordance with hotel standards; maintain a friendly and warm demeanor at all times.

· Understand and comply at all times with hotel policies, standards, and regulations.

· Process guest payments, including credit card transactions, following established procedures. Maintain accurate records of transactions.

· Obtain all needed information when taking room reservations and enter reservations into the system per procedural standards.

· Maintain a secure and safe environment for guests and colleagues by following established procedures, including monitoring surveillance systems, reporting suspicious activity, and being aware of emergency procedures.

· Collaborate with other departments, including housekeeping and maintenance, to address guest needs and ensure a seamless guest experience. Communicate effectively with team members to relay important information and resolve issues promptly.

Job Types: Full-time, Part-time

Pay: $11.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person