We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Best Western Manhattan Inn

Manhattan KS 66502

601 E Poyntz Ave

Hours Available are: 4pm-12am

12am-8am Midnight Shift.

Call 785-537-8300 to schedule interview with Lee.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Visual Matrix.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational.

```Overview```
We are seeking a reliable and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

```Responsibilities```
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties, including reconciling daily transactions, preparing reports, and balancing accounts

```Experience```
- Previous experience in hospitality or front desk operations is preferred
- Knowledge of hotel management systems and phone systems is an asset
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus

At our hotel, we value our employees' contributions and offer opportunities for growth within the company. We provide comprehensive training to ensure your success in this role.

If you are passionate about providing exceptional service and creating memorable experiences for our guests, we invite you to apply for the position of Front Desk Clerk/Night Auditor.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Every weekend
• Monday to Friday
• Night shift
• Overnight shift
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Manhattan, KS 66502: Relocate before starting work (Required)

Work Location: In person