• Effective and efficient handling of customer transactions
• Accurately record and maintain customer contact information and details
• Build and maintain company customer relationships
• Answer inbound sales calls and make outbound sales calls
• Consistent follow up in a timely manner with customers
• Track stock levels to ensure customer orders are handled effectively
• Assist customers in determining order requirements or service
• Appropriately identify and escalate customer issues
• Quote prices and credit terms and prepare sales orders for customers
• Complete sales transactions and processing of payments when needed
• Schedule trucking and delivery of material to customer, based on delivery schedule
• Create shipping order and packing list
• Troubleshoot customer issues during delivery process
• Partners with Sales Representative to keep account transactions and literature up-to-date
• Practices customer focus, collaboration and communication with team
• Retains up to date knowledge of company products
• Maintain customer accounts by updating existing accounts
• Assist customers in the showroom
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Advise on company information
• Answer questions about warranties or terms of sale
• Inform customer of deals and promotions
• Sell products and services
• Work with Sales Manager to ensure proper customer service is being delivered
• Performs additional duties as required and or requested

Top Skills & Proficiencies:

• Customer Service
• Product Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
• Adaptability
• Computer Skills
• Ability to Work Under Pressure

Requirements:

• Excellent oral and written English language communication skills
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment
• Intermediate skills in MS Outlook, Microsoft Word and Excel
• Bilingual – Spanish Preferred

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• San Diego, CA 92121: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person