Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500 pet care centers, 250 Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

The Customer Experience mission is to drive customer obsession across our teams and programs to deliver outstanding customer experiences, leading to engagement, loyalty, retention, and profitability. The Customer Journey & Personalization team specifically works to elevate and amplify optimized customer journeys, set enterprise personalization strategy, and enable powerful customer-led programs.

This role will report to the Director of Customer Experience and Personalization and will lead the Product Recommendations strategy for Petco’s ecommerce website and mobile app. You’ll partner with Data Science to build new AI and ML models, measure, and optimize recommendations features, and their impact on enterprise KPIs such as LTV, MMM, incremental lift and revenue forecasting. This critical role will cooperate with UX, Product and Engineering in developing comprehensive customer journeys, vision and strategy that drives customer acquisition, retention, and loyalty across Petco’s businesses, reducing customer frustration and friction. This is an important role that will help lay the foundation for our enterprise customer experience strategy, partnering across the company with marketing, analytics, data science, merchandising, product, retail media and engineering teams.

Responsibilities:

• Create and drive the implementation of the omni-channel Product Recommendations strategy for the enterprise

• Own the Annual and Quarterly Product Recommendations Roadmap; including all teams to suggest new ideas for recommendations and experimentation, then evaluate, prioritize and drive to launch new models, features and experiments

• Introduce and own best practices for setup of test/control experiences, audiences and measurement of Product Recommendations experiments.

• Lead the collaboration with Data Science to evaluate and incorporate new ideas and models for new recommendations features and optimizations

• Partner with analytics, product and engineering to implement and govern experimentation best practices for data collection and measurement.

• Build and own recommendations performance reports, dashboards and communications

• Create compelling data visualizations and strategies for leading and presenting experimentation results to cross-functional teams and Senior Leadership.

Requirements

• 5 years owning ecommerce Product Recommendations and roadmap

• 5 years of technical experience in ecommerce experimentation and measurement

• SME in A/B testing strategy, conversion optimization, audiences and segmentation, and experimentation measurement best practices.

• Previous experience with Adobe Analytics, Adobe Target, Adobe Real-Time CDP, Adobe Journey Optimizer, Adobe Experience Manager

• You are proactive, organized, driven, a self-starter, able to pull your own reports to synthesize data and build the strategy for the enterprise to follow.

• Able adapt to an evolving and high-performance work environment.

• Experience with data and visualization tools Snowflake, SQL, Python, Looker, and Tableau.

#LI-NN1

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

/ year

Exact rate of pay will be based on position, location, and experience level. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform=Desktop

Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí:

https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform=Desktop