Key Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
• Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.

Handles escalated client service issues.

Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Basic Qualifications

• One year of experience in diagnosing and repairing PCs or consumer electronics
• One year of customer service experience
• One year of leadership experience including coaching, training, and recognition

Req #

945847BR

Brand

Geek Squad

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay ($)

17.18

Store Number or Department

001491 Tanasbourne OR Store

Maximum Pay ($)

25.08

Address Line 1

11115 NE Evergreen Pkwy

City

Hillsboro

State

Oregon

Search Categories

Geek Squad, Retail

97006-7440

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.

Geek Squad Senior Agent - Repair Services Best Buy

Last updated : 2024-05-20