6 Customer Service Representative Jobs in Alpena, MI
Besser is Hiring a Customer Service Representative Near Alpena, MI
Company: Besser
Department: Customer Service
Location: Alpena, Michigan
Posted: 3/1/2024
JOB DESCRIPTION
This position promotes, researches, and sells machine and mold parts to the concrete products industry.
ESSENTIAL FUNCTIONS
1. Answers incoming calls and responds to customer’s emails.
2. Provides information, quotes, and lead times as specific by purchasing, suppliers, and/or manufacturing.
3. Resolves customer issues through research, clear communication, providing solutions, and escalating unresolved problems to management.
4. Researches customer order history, plant details, and drawings in order to provide correct parts.
5. Participates in meeting and exceed sales and service goals.
6. Completes call cards and provides capital equipment leads to the Sales team.
7. Requests and follows up with customers on open quotes, RMAs, credit, etc. and updates customer with revised ship dates.
8. Works with purchasing and manufacturing to ensure adequate margins on parts orders.
9. Enters purchase orders for direct shipments to customers.
10. Helps to maintain and update customer database through data entry.
11. Follows written sales policies, procedures and best practices developed for the customer service team.
12. Must be open to completing other duties not specifically listed above as requested by the Customer Service team.
QUALIFICATIONS
Education: Associate degree in business or related field; Bachelor’s degree preferred.
Experience: Three years of experience in a related field with electrical and mechanical experience preferred.
Skills: Exceptional knowledge of equipment and production of products and plant practices. Good oral and written communication skills. Good computer skills; knowledge of current business systems and software programs. Good organizational skills. Ability to effectively communicate with customers at many levels.
Requirements: Must be physically able to perform manual labor and lift a minimum of 100 pounds. Must be fluent in English, bi-lingual would be a plus. Must have good driving record.
WORK ENVIRONMENT
A plant floor environment in a controlled atmospheric building.
Job Summary
Other
Durable Manufacturing
$50k-64k (estimate)
03/31/2023
07/02/2024
besser.com
ALPENA, MI
500 - 1,000
1904
Private
KEVIN L CURTIS
$200M - $500M
Durable Manufacturing
Related Companies
The job skills required for Customer Service Representative include Customer Service, Written Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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