Collection Specialist Manager

Our company is growing rapidly and is searching for experienced candidates for the position of collections representative. If you are looking for an exciting place to work, please take a look at the list of responsibilities below.

Responsibilities include:

·Manage a team of 10-15

Process customer payments, maintain customer account records and prepare documentation on installation and service orders.

· Answer customer questions regarding billing, service problems, products and features.

· Resolve delinquent account balances.

· Correct errors and discrepancies on customer billing as necessary.

· Represent the company in a professional and positive manner in all situations.

· Provide basic training or guidance to entry-level customer service reps.

· Perform under general guidelines, procedures and rules.

· Punctual, regular and consistent attendance.

· Ability and willingness to work overtime, as needed.

· Perform other duties as requested.

Qualifications

· Experience in a repetitive, high volume, structured outbound call environment

· Striving to close the transaction every time

· Handles a high volume of customers effectively

· Willing to meet high performance standard, performance metrics and goals in support of the companys vision and mission

· Flexible and able to switch gears

· Ability to effectivleu handle change

Shift:

· Monday – Friday

· Weekend Availability

Benefits:

· Health Insurance

· Vision Insurance

· Dental Insurance

· 401k

Pay:

· Rate 50,000 to 60,000 depending on experience

· Bonus and commission opportunity

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center

Experience:

• Microsoft Excel: 5 years (Preferred)
• Customer service: 2 years (Preferred)

Ability to Relocate:

• Reading, PA 19608: Relocate before starting work (Required)

Work Location: In person