121 Service desk technician Jobs in Boston, MA
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Bell Integration - Driving Digital Transformation is Hiring a Service desk technician Near Boston, MA
Who we are :
Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996.
Our team of hardworking professionals delivers Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.
We continue to grow and have over 550 permanent staff employed at our offices in London, Portsmouth, Wokingham, Glasgow, Krakow, Hyderabad, Singapore and within many of our customers’ sites.
Our heritage is in helping businesses to operate their critical technology in a more cost-effective manner, while improving effectiveness in areas such as customr engagement and operational responsiveness.
The team :
We provide onsite and remote Managed Services for a variety of customers across Telecoms, Retail, Media and Financial Services.
This can range from desktop support, to hardware lifecycle management to specialist technical support.
The role :
You will be responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction as for the client.
The shift available is : Sunday-Thursday 23 : 00-07 : 00. This is a permanent role, fully remote EST
Experience :
- Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software
- Experience working in a Contact Centre
- Experience adhering and working towards agreed SLAs and KPIs
- Exposure using and troubleshooting Outlook, Microsoft Teams, Jabber, Citrix, VPN, Webex, Virtual desktop and general end user support skills
What we care about :
At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.
We value diversity!
We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.
Why join Bell :
- We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses
- Competitive Salary
- Flexible remote working
- Generous benefits packages to choose from which include medical & dental plans, 401k, life insurance and many more Employee discounts and perks
Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Last updated : 2024-03-22
Job Summary
Full Time
$56k-69k (estimate)
03/24/2024
03/26/2024
The job skills required for Service desk technician include Troubleshooting, Technical Support, Desktop Support, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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