Overview. You will be responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction as for the client and will work on a 24x7x365 shift basis. Shift available is 2pm-11pm Tuesday-Saturday EST. Responsibilities. Utilise customer provided tools to handle inbound contact from end users (phone, email, chat), document troubleshooting, resolve the issue or escal...
