20 Customer service specialist Jobs in Grants Pass, OR
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Belcan is Hiring a Customer service specialist Near Grants Pass, OR
Job Description
Work Hours : 8am to 5pm
As a Customer Service Specialist for Nassau OOGP Vision Group, your mission will be to act as a representative of our company to provide top quality service to our customers.
PRIMARY RESPONSIBILITIES :
- Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Develop a strong knowledge of our product portfolio and procedures
- Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
- Effectively communicate additional promotions and services we offer.
- Process customer orders in a courteous, efficient, timely manner with minimal errors.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
- Regularly attend and participate in team meetings.
- Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
- Other duties as assigned by Manager.
Specific Duties :
- Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions / concerns
- Effectively communicate additional promotions and services we offer.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint / question status, ensure resolution
Goals :
- Transactions Per Hour - 8 Transactions per hour worked (6 for chat)
- Accessibility - 85% Availability, minimize unnecessary off line time
- Answered Interactions- 99% of Interactions are answered
- Attendance - Compliance to the attendance policy
- Development & Training - Completion of training and action steps
EOE / F / M / D / V
Last updated : 2024-03-27
Job Summary
Full Time
$39k-49k (estimate)
03/28/2024
04/15/2024
belcan.com
BLUE ASH, OH
7,500 - 15,000
1951
Private
LANCE KWASNIEWSKI
$500M - $1B
Related Companies
About Belcan
Belcan provides engineering, technical recruiting and IT services to the aerospace, defense, industrial and government sectors.
The job skills required for Customer service specialist include Customer Service, Commitment, Customer Care, Listening, Futures, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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