Job Description

Belair Insurance Services Inc. is a highly respected insurance agency in West Los Angeles, California, serving clients Nationwide for over 30 years. We are seeking a vibrant, motivated, and ambitious Receptionist/Client Service Representative to join our dynamic team to help our company grow, as you grow your knowledge of our business. We are committed to excellent client service and personalized care.

If you are someone who thrives in a fast-paced environment, enjoys engaging with clients, like learning in an ever-changing line of products and values being an essential part of a dedicated team, then this position is perfect for you! You will be the first point of contact for our prospects, providing an inviting attitude, managing inquiries, and maintaining a welcoming environment at our front desk.

We believe in fostering a positive work environment where your contributions are valued and recognized by our whole team. If you are looking to be part of a company that prioritizes teamwork, personal growth, and customer satisfaction, we invite you to apply to become a pivotal member of our team.

Benefits

Responsibilities

Front Desk Coordination: Welcome and assist guests, direct phone calls, and manage communications between prospects, clients and fellow team members.

Customer Service: Provide prompt and courteous service to clients, addressing inquiries initially by forwarding them to the appropriate team member (and eventually on your own), resolving issues, and ensuring their needs are effectively met.

Administrative Support: Assist with filing, data entry, and other administrative tasks to support the smooth operation of the office.

Client Relations: Build positive relationships with clients, listen to their needs, and communicate effectively to enhance their overall experience.

Quality Assurance: Ensure accuracy and attention to detail in all interactions, maintaining a high standard of service and professionalism at all times.

Requirements

Customer Focus: A commitment to being in the office on time and for full days. A genuine desire to help others and provide the best customer service possible.

Communication Skills: Strong verbal and written communication abilities. Bilingual is a plus!

During busy season: Must be able to manage 30 phone calls a day, minimum!

Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively.

Professionalism: Maintain a professional demeanor and appearance at all times.

Team Player: Work well in a team environment and collaborate effectively with colleagues and are able to handle multiple tasks from team members.

Tech Proficiency: Strong computer skills and knowledgeable with Microsoft Office 365 and internet communications.