1 Clinic Support Scheduling Specialist Job in Lakewood, WA

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Clinic Support Scheduling Specialist

Behavioral Health -Greater Lakes

Lakewood, WA | Full Time

$44k-54k (estimate)

4 Months Ago

Clinic Support Scheduling Specialist

$44k-54k (estimate)

Full Time 4 Months Ago

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Behavioral Health -Greater Lakes is Hiring a Clinic Support Scheduling Specialist Near Lakewood, WA

Job Details

Job ID: 122068

Location: Lakewood, WA

Entity: Behavioral Health -Greater Lakes

Category: Clerical/Admin Support

Specialty: Behavioral Health

Department: Admin BHS

Employment Type: Full-Time Regular

FTE: 1

Primary Shift: Day

Work Schedule: Day shift

Company Description
Greater Lakes Mental Healthcare is a full-service community mental health center, providing behavioral healthcare to the citizens of Pierce County for 50 years. We are conveniently located at 9330 59th Ave SW in Lakewood, WA. Greater Lakes serves over 10,000 individuals each year with a team of over 300 staff. Our modern professional clinic provides a comfortable setting for counseling and medication services.
Position Summary & Mission
Provides Front Office administrative support for a large, busy mental health center. This includes answering multiline phones, checking in clients, scheduling clinical and medication appointments through EPIC, and patient registration. Also performs other administrative tasks on occasion such as entering data, calling clients to confirm appointments, photocopying, typing documents, and special projects.
This position requires excellent skills in multi-tasking, communication, customer service, computer data entry, and organization. Must be able to communicate very effectively on the phone and in person. Must be able to handle difficult customers and situations diplomatically and problem solve collaboratively. Must maintain a high level of client and staff confidentiality.

EPIC experience and solid patient registration skills preferred.

Requires well-developed front office customer-service skills, and the ability to communicate effectively and diplomatically, even with others’ emotions are intense.

Requires the ability to make good use of time, prioritizing customer-service needs, and multi-tasking effectively.

Requires the ability to operate standard office software programs, with a keyboarding speed of 45 wpm.

Requires the ability to perform simple mathematics to collect copayments, provide change, manage cash box, and calculate simple percentages.

Requires to have intermediate computer user skills and problem-solving skills.

Prefer experience providing front office administrative support in medical office setting. Prefer experience working with mentally ill clients.
Responsibilities

Patient registration at the front desk.

Assist new clients with their intake paperwork.

Schedule appointments using EPIC.

Answer phones effectively.

Assist clients who need “same-day” scheduling.

Complete Appointment Reminder Calls in a timely manner.

Respond to crisis situations following agency and program protocols.

Qualifications

High school diploma/GED and two years relevant experience. Prefer experience providing administrative support in medical front office setting. Prefer experience working in mental health setting

Experience providing front office administrative support in medical office setting. Prefer experience working with mentally ill clients.

Well-developed front office customer-service skills, and the ability to communicate effectively and diplomatically, even with others’ emotions are intense.