The front desk team member performs routine clerical work in answering telephones, scheduling, assisting patients, and back-office work.

Duties and Responsibilities

• Ability to multi-task and be a self-starter
• Comfortable working in a fast paced, constantly changing and stressful environment.
• Knows insurance verification and scheduling
• Maintains office procedures and assists with administrative tasks.
• Answers, directs and documents calls accordingly.
• Assists patients with refills requests, contacts pharmacies as needed and providers
• Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
• Arranges follow-up visits and referral appointments
• Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer

Education, Licensure & Certification Requirements

• High School or GED

Experience Requirements

• Two year clinical front desk experience
• Proficient in Wellsky EMR or InSync (required)

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Good listening, interpersonal and communication (oral and written) skills; professional, pleasant and respectful telephone etiquette.
• Able to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook

Schedule

• Monday -Friday