5 Account Service Rep Jobs in Traverse, MI
BCBSM Career Section is Hiring an Account Service Rep Near Traverse, MI
Non-Exempt/Bargaining Unit Posting
Local/Seniority Unit – 2145/2401
Date Posted Internal – 2/6/24, Deadline Date – 2/13/24
Department - 147580 Manager Account Services
Salary Grade – F
Job Code - S420B
Number of openings – 1
Shift – 8:30am-5:00pm; shift bidding process based on seniority
Site/Location: Traverse City, MI
Status – Regular Full Time
- Responds to routine telephone and written inquiries from account management, union representatives, agents and consultants. Reports and provides feedback to Management on group inquiries to ensure timely communication on key activities.
- Resolves account problems at the local BCBSM office, via telephone, or email inquiries.
- Monitors the research and resolution of complex inquiries and issues with, and in support of the sales representative, which impact group retention and sales.
- Prepares proposal rate requests, prepares new/existing group enrollment paperwork and benefit change paperwork. Secondary involvement in corporate work groups.
- Assists in and coordinates the open enrollment process. Actively participates in on-site open enrollment activities, account meetings.
- Effectively monitor and complete department/corporate reports to meet production and quality standards.
- Maintains and updates enrolled/prospective account records.
- Coordinates interdepartmental activities as required for new product/benefit implementation, customer service activities and contract administration to insure all corporate phases of the new product/benefit are implemented accurately (i.e., rates, BPIDs, etc.).
- Process urgent membership inquiries.
- Assist in notifying management in the troubleshooting of operational problems and difficulties, which occur in the performance of their duties.
- Develops and maintains a positive working relationship with other departments to facilitate the resolution at operational workflow issues.
- Develops and maintains a positive working Sales Support relationship with the Sales Staffs to identify and meet their business needs.
- Perform other related duties as assigned.
Qualifications
- High school graduate or GED equivalent is required.
- Three (3) years BCBSM/BCN Customer Service experience plus one (1) year public contact outside the corporation or four (4) years BCBSM/BCN Customer Service experience with verbal and written communication skills for customer interface.
- Must possess planning, organizational and human relations skills.
- Extensive knowledge of eligibility and underwriting rules, benefits, benefit delivery systems, billing, claims processing, resell process, rating and product compatibility.
- Extensive knowledge of BCBSM and subsidiary certificates, riders.
- Product compatibility and policies applicable benefits, exclusions, special classes, claims processing, underwriting, eligibility rules and group/ subscriber processing and special contracts.
- Knowledge of PCs and Microsoft Office.
- Must possess a marketplace awareness with knowledge of the decision making process relating to both union and management.
- Knowledge of functions/ responsibilities of corporate divisions and subsidiaries, Agent Sales policies and procedures.
- Extensive current knowledge of BCBSM and subsidiary systems is required for example (membership, billing, and customer rating systems).
- Other related skills and/or abilities may be required to perform this job.
Job Summary
Full Time
$37k-45k (estimate)
02/11/2024
06/03/2024
The job skills required for Account Service Rep include Customer Service, Account Management, Written Communication, Planning, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Service Rep positions, which can be used as a reference in future career path planning. As an Account Service Rep, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Service Rep. You can explore the career advancement for an Account Service Rep below and select your interested title to get hiring information.
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